Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

8.9 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Noah B.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

For online sessions.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom differs from other similar products by its additional features compared to other conferencing platforms, including the ability to type at the top of the screen, schedule multiple meetings, and chat with a specific person during a meeting.

What is your favorite aspect of this product?

I like Zoom, it makes our meetings simpler, safer and more reliable, it offers HD Video, audio and the sharing of the content and information we handle, through mobile devices, phones and desktops, it is great for creating conference rooms, it facilitates recording in the cloud and locally, allows transcriptions and the ability to annotate several members through a shared screen.

What do you dislike most about this product?

Sometimes Zoom freezes, I really don't know if it's connectivity issues, or the platform itself, but it does lead to audience members lagging.

What recommendations would you give to someone considering this product?

I recommend, Zoom is easy to use, it has a mobile application and any user can join the meeting through a browser without downloading the software, it has the functions to work with participants, the audience and clients facilitating the simplification of the work process.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jean Carlos M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Zoom for video conferencing and chat.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

I have managed to communicate with my work team without any problem, the audio and video work excellent and I have not had problems with the connection since it adapts to my needs, sharing screen, sending messages and making documents and annotation is really easy.

What is your favorite aspect of this product?

Zoom allows me to store documents, create annotations, the audio works in HD, it has a content library, video chat, real time and private chat. Zoom has a set of practices, strategies and technologies focused on the relationship with customers. You can create debates and forums, it allows you to create a personalized brand, create communication panels and create a digital signature for the authenticity of a message. Zoom has a management of files, contents, documents and allows you to manage your email.

What do you dislike most about this product?

There is nothing that I dislike about this tool as it has excellent features and is one of the best softwares to communicate remotely and without complications.

What recommendations would you give to someone considering this product?

If you are looking for something easy and simple to use and that works perfectly, this tool is excellent for you, it is one of the best communication software.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Respectful

Anais T.

  • Role: Student Academic
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Easy to use and quickly learn to use it

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

The most essential tools are the most visible, there are no superfluous ones. Moreover, it is easy to create a webinar and send the link to access it to the people concerned.

What is your favorite aspect of this product?

The user-friendly interface!

What do you dislike most about this product?

Screen sharing that tends to bug. Indeed, some functions are no longer available or difficult to access. For example, when we illustrate our Photoshop file, it is difficult to apply the changes advised by our teacher. Indeed, the tools like the color change only work partially during a screen sharing,

What recommendations would you give to someone considering this product?

I would definitely recommend for people who like easy to use software.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Cons

  • Security Frustrates

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