Zoom Video Communications, Inc.

Zoom

8.9 /10

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What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Reliable
Enables Productivity
Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Zoom Reviews

Ani K.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Super Simple! Straight to the point!

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It has one main function with a help of breadth of features. It's not complex, anyone is able to use it.

What is your favorite aspect of this product?

You can choose who you want to look at and in what order. Anyone can participate in projects since zoom allows everyone to draw and write on the screen. I also like that a group can be divided in sub-groups with the help of rooms.

What do you dislike most about this product?

Visual of messaging. Also sometimes I don't even realize if someone texted me, either because I don't receive it right away or because the message button is not noticeable.

What recommendations would you give to someone considering this product?

Make sure to always look at the camera and microphone button.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

vaishnavi t.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Easy to use a good software for sustained meetings

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

The UI /UX of this app is best and it's easy to use so everyone should take benefit of this software .

What is your favorite aspect of this product?

video conferences and audio conferences qualities are spectacular of this software.

What do you dislike most about this product?

difficulty in spurring a natural discussions. The technology of this software is inadequate.

What recommendations would you give to someone considering this product?

I would recommend someone for this product cause it's extremely very easy to use there's nothing complex in using it .

Pros

Continually Improving Product
Reliable
Caring
Acts with Integrity

Cons

Less Effective Service
Security Frustrates
Less Performance Enhancing

Jay M.

Role: Student Academic
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2021

Best video conferencing tool

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom has some more feature as compare to other similar type of products like - we can access the screen of participants - QnA session can be created in zoom - Personal chat options also there - Waiting room feature

What is your favorite aspect of this product?

Meeting record option is very useful. Host can control whole meeting, like mute, unmute, remove. Zoom mobile app is also very useful.

What do you dislike most about this product?

There is meeting duration limitation in free version is too less (40 minutes only)

What recommendations would you give to someone considering this product?

If you want to connect with your pees or want to give presentation than it is the perfect tool to use. There is more advance feature is also there you can easily pass your thoughts to other.

Pros

Client Friendly Policies
Generous Negotitation
Security Protects
Helps Innovate

Zoom

What is Zoom?

Company Details

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Awards & Recognition

2022 Data Quadrant Gold Medalist

Zoom Ratings

89 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

Ani K.

Super Simple! Straight to the point!

Likeliness to Recommend

Pros

vaishnavi t.

Easy to use a good software for sustained meetings

Likeliness to Recommend

Pros

Cons

Jay M.

Best video conferencing tool

Likeliness to Recommend

Pros

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Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support