Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Janvi P.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

increase engagement with improved productivity

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom enhance workplace and optimize in-person time and allows to easily schedule meeting or webinar easily.

What is your favorite aspect of this product?

Zoom allows communication with ai tools and we can easily schedule and attend meeting and can chat with team in zoom very securely.

What do you dislike most about this product?

Zoom is little bit pricy and can't be easily afford by small business.

What recommendations would you give to someone considering this product?

Zoom works best for increasing productivity and provides clips and notes after meeting which helps in managing overall summary of meeting.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Sayyam M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Great app for video conferencing.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom can handle large amount of participants without compromising with audio and video quality

What is your favorite aspect of this product?

There numerous features like screen sharing, whiteboard, raise hand etc.. which helps me a lot

What do you dislike most about this product?

Sometime there is a lag in meetings while using screen share and white board especially when the participants are in large numbers

What recommendations would you give to someone considering this product?

I will recommend zoom meeting as it is a great app for video conferencing with large number of participants

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Radhika M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use product but constraint of call end

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Easy to use

What is your favorite aspect of this product?

Interface with system

What do you dislike most about this product?

Timelimit end call

What recommendations would you give to someone considering this product?

No timelimit for call end

Pros

  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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