What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Himanshu V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Reliable and feature-rich, but requires vigilance
Likeliness to Recommend
What differentiates Zoom from other similar products?
It sets itself apart with its high-quality video and audio, ease of use, a variety of integrations, and some very robust features, breakout rooms, and virtual backgrounds. It's also very reliable and scalable, whether for small meetings or large webinars
What is your favorite aspect of this product?
What I like the most with Zoom is that the quality of the video and audio is really very good. Provided your Internet connection is okay, it does an outstanding job when hundreds of participants are connected in a video call. This reliability makes communication and collaboration far easier and, subsequently, meetings and webinars more effective and interactive
What do you dislike most about this product?
One of the major cons with using Zoom is updates and changes quite frequently; it disrupts and causes a little confusion with its use. It also has some security issues, so one needs to be very aware of the settings to maintain privacy
What recommendations would you give to someone considering this product?
Look at Zoom for feature fit based on your needs, check its scalability with respect to your organization, and stay up to date with best practices regarding security. Use available trials to test functionality and ensure integrations go well with your current tooling and workflows
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
Afaq M.
- Role: Student Academic
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
zoom for conference meetings
Likeliness to Recommend
What differentiates Zoom from other similar products?
It is quite user-friendly and allows to customize according to the need of the user.
What is your favorite aspect of this product?
It has features which are easy to learn and implement.
What do you dislike most about this product?
Nothing really to be disliked about zoom. It is a great product for conference calls but does not keep a record of anything. Once the call ends, everything ends like the instant messaging.
What recommendations would you give to someone considering this product?
The meetings are easily handled here.
Pros
- Helps Innovate
- Trustworthy
- Effective Service
- Client Friendly Policies
Please tell us why you think this review should be flagged.
Joel K.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
Zoom has truly revolutionized virtual communicatio
Likeliness to Recommend
What differentiates Zoom from other similar products?
Ease of use
What is your favorite aspect of this product?
Easily host webinars
What do you dislike most about this product?
Nothing stands out as hate
What recommendations would you give to someone considering this product?
Get the enterprise licensing
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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