Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Vinay K.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

User friendly and intutive

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

its user friendly dashboard and cost effiencent

What is your favorite aspect of this product?

best part of using zoom is guest who don't have zoom account can easily zoin meetings without hassle.

What do you dislike most about this product?

whiteboard

What recommendations would you give to someone considering this product?

for larger meetings and webinar , explore security option like waiting rooms , password protection and host controls to manage participants effectively.

Pros

  • Enables Productivity
  • Effective Service
  • Saves Time
  • Helps Innovate

HARSH K.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Zoom for note-taking during meeting

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom allows to us to express using emojis during meeting and reduces distraction by showing only host's video feed.

What is your favorite aspect of this product?

Zoom speciality is that it allows us to easily replace our background image during the meeting to show good background and recording features is also likelihood.

What do you dislike most about this product?

Zoom premium plan is pricy a lot.

What recommendations would you give to someone considering this product?

Zoom secure communication and it also integrates with multiple apps like slack , google calendar for better workflow.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Sahil P.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

A Masterclass in matters of Video Conferencing.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom stands out to be the best video conferencing platform that is reliable, flexible and scalable.Zoom delivers HD video meetings.Zoom offers 24/7 live support.It's the best platform that ensures working from home is simple and efficient.

What is your favorite aspect of this product?

Zoom enhances real-time instant messaging.Zoom ensures ease of screen sharing thus making online meetings for be more interactive.Zoom is best for audio and video calling.Ease to access and work with Zoom across multiple platforms or devices.

What do you dislike most about this product?

It tends to be challenging when working with Zoom in remote areas where internet connectivity is unstable.

What recommendations would you give to someone considering this product?

Zoom is worth considering because it's simple,fast and reliable to use.Again,Zoom comes with great features that streamlines and simplifies the entire process of video conferencing and online meeting.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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