Zoom Video Communications, Inc.

Zoom

Composite Score

8.9 /10

CX Score

9.0 /10

3260 Reviews Write a Review

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What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Reliable
Enables Productivity
Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Zoom Reviews

Paola O.

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

My Experience Using Zoom - Powerful and Affordable

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Besides web conferencing, Zoom helps modernize work environment by ensuring smooth and effective communication and collaboration.

What is your favorite aspect of this product?

With Zoom, all business internal communications are easy. It makes web conferencing easy, safe, and effective. It boosts team productivity

What do you dislike most about this product?

Zoom is all good. No negativity to report.

What recommendations would you give to someone considering this product?

Zoom is a recognized tool world over and we have used it successfully. I recommend it to prospective businesses

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Craig M.

Role: Operations
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

In my own opinion, Zoom is the best.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

For me, it is reliability. Call quality on Zoom is always stable. Zoom has low latency and high frame rates , letting me have the best of video meeting experiences regardless of the number of participants present in the meeting. This popularity of Zoom among professionals globally is testament to the reliability of Zoom.

What is your favorite aspect of this product?

Zoom maintains a uniform and tidy user interface across its mobile app and desktop platforms. This contributes towards an efficient experience for me whenever I am hosting or joining a video conference call. In all of my years of using Zoom, I have not encountered any trouble whether I am on the mobile app version or desktop version or web browser version since the interfaces are basically the same for the most part.

What do you dislike most about this product?

The only situation where-in I encountered any problems using Zoom was four years ago, during the Covid-19 lockdowns when spammers would access our meetings without authorization. Interestingly, that didn't only happen at my workplace but also happened to Zoom users across the world.

What recommendations would you give to someone considering this product?

For individual or company-wide video conferencing needs, it is my belief that Zoom is the software program to depend on.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Sara A.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Reliable Yet Room for Enhancement

Likeliness to Recommend

7 /10

What differentiates Zoom from other similar products?

Zoom features a user-friendly interface, delivers high-quality video and audio, and its breakout rooms are particularly noteworthy.

What is your favorite aspect of this product?

Breakout rooms stand out for enabling smaller group discussions within larger meetings, making them ideal for workshops, education, and team collaboration, enhancing engagement and productivity.

What do you dislike most about this product?

The most frustrating aspect of Zoom are the frequent updates that can disrupt meeting access or require unexpected restarts, especially when time-sensitive meetings are scheduled.

What recommendations would you give to someone considering this product?

I think it's best to trial it first and see if it's applicable for your needs, whether it’s for personal use, small team meetings, or large webinars—to choose the right plan and features.

Pros

Helps Innovate
Reliable
Continually Improving Product
Enables Productivity

Zoom

What is Zoom?

Company Details

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Awards & Recognition

2022 Data Quadrant Gold Medalist

Zoom Ratings

89 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

Paola O.

My Experience Using Zoom - Powerful and Affordable

Likeliness to Recommend

Pros

Craig M.

In my own opinion, Zoom is the best.

Likeliness to Recommend

Pros

Sara A.

Reliable Yet Room for Enhancement

Likeliness to Recommend

Pros

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Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support