What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
John S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2024
The best video conferencing software to use.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom takes security very seriously and has implemented strong security measures to protect user data and privacy. It is designed to be user-friendly and suitable for most users. Finally it prioritizes a high quality video and audio experience.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its user-friendly interface and ease of use. Because of the very intuitive and convenient interface, it's easy to use for even the less tech-savvy. Setting up and joining a meeting is a breeze, and the clear layout makes it easy to find the features you need during a call.
What do you dislike most about this product?
Where I found Zoom to be imperfect was the occasional technical glitch or connectivity issue. While Zoom is usually reliable, there were times when participants experienced audio or video delays or had difficulty joining the meeting. These occasional occurrences can be troubling for ongoing users, and overall Zoom meets most people's requirements.
What recommendations would you give to someone considering this product?
I think it's a good idea to research user reviews and ratings to gain insight into other people's experiences with Zoom. If your organization plans to expand in the future, choose a Zoom plan with scalability. Consult with an IT professional or a Zoom official who can provide advice tailored to your specific situation.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
umu k.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
The Zoom service is exceptional.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Their top pick is the Logitech C922 Pro Stream, with its 1080p camera, outstanding audio, low-light correction, and background removal.
What is your favorite aspect of this product?
I use Zoom Workplace for home meetings. Because I attend education seminars where learning materials are explained, I've learnt a lot.
What do you dislike most about this product?
Many advanced functions require a premium plan.
What recommendations would you give to someone considering this product?
Zoom's ease of use, robust performance on low bandwidth, and collaboration features are praised.
Pros
- Reliable
- Performance Enhancing
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
Anjali P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
The Ultimate Meeting Solution
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has exceptional ease of use, high-quality video and audio performance, and robust features like breakout rooms and virtual backgrounds. Its scalability makes it suitable for everything from small team meetings to large webinars and conferences.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its breakout room feature. It allows hosts to easily split participants into smaller groups for discussions or collaborative activities, which is fantastic for engagement purpose and ice-breaking sessions.
What do you dislike most about this product?
One major thing is its reliance on a stable internet connection; even minor connectivity issues can lead to disruptions in audio and video quality.This needs to be resolved.
What recommendations would you give to someone considering this product?
I recommend starting with a free trial to explore its features and understand how they fit your needs and then go for a paid purchase. Familiarize yourself with key functionalities like breakout rooms, virtual backgrounds, and screen sharing to maximize your experience. Also, make sure to test your internet connection and audio/video setup before important meetings to ensure optimal performance.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Efficient Service
Please tell us why you think this review should be flagged.
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