Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Evie C.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Great application for call conferences!

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom makes it easy for conferences

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Late reaction for features

What recommendations would you give to someone considering this product?

Good for conferences

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ripal S.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Easy to use for daily meetings

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Video quality is really great. It supports third party application very well. Screen share and annotations are on the point

What is your favorite aspect of this product?

Sharing screen and use of white boards

What do you dislike most about this product?

Sometime headset gets disconnected automatically while connected via bluetooth

What recommendations would you give to someone considering this product?

Really great product for conducting daily meeting and working with large number of teams

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Scarpato A.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

My Experience With Zoom - Great Conferencing

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

It's a great tool as a webinars solution and also for web meetings making it superior.

What is your favorite aspect of this product?

It's one tool that's straightforward to use. Integration is effortless. Quality is check and comes with easy controls.

What do you dislike most about this product?

Zoom has it all. No issues whatsoever.

What recommendations would you give to someone considering this product?

Whether you need Zoom for educational purposes, online meetings or team communication, it has all features. I recommend it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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