Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Kelvin M.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2024

Best audio and video conferencing Easy to use

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Has accessible interface

What is your favorite aspect of this product?

Noise cancellation. AI companion Breakout rooms

What do you dislike most about this product?

the feeling of constant self-awareness and potential appearance anxiety

What recommendations would you give to someone considering this product?

I would recommend primarily on those who working with clients out of the organisation

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Sande M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

1. High-Quality Video and Audio: Up to 4K resolution, low latency. 2. Scalability: Support for up to 1,000 participants. 3. Ease of Use: Simple, intuitive interface. 4. Cross-Platform Compatibility: Accessible on desktop, mobile, tablet.

What is your favorite aspect of this product?

1. Evaluate video quality and scalability needs. 2. Assess security requirements. 3. Consider integrations with existing tools. 4. Compare pricing plans. 5. Pilot test with a small team.

What recommendations would you give to someone considering this product?

Microsoft Teams: Similar collaboration features, but Zoom offers more customizable meetings. - Cisco Webex: Similar enterprise features, but Zoom provides more intuitive interface.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abhishek J.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Good Meeting product but needs improvement

Likeliness to Recommend

7 /10

What differentiates Zoom from other similar products?

Zoom differentiates itself through its simplicity, reliability, and ease of use for both small and large meetings. Its standout features include breakout rooms, HD video quality, and seamless screen-sharing, making it ideal for virtual collaboration. Unlike some competitors, Zoom offers flexible plans for various business sizes, supports large-scale webinars, and has integrations with numerous third-party applications. The platform is also highly scalable, offering tools for virtual events, hybrid workplaces, and remote learning, catering to a wide range of users from individuals to enterprises.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its ease of use and reliable video quality, even in large meetings or webinars. The platform's breakout rooms are particularly useful for fostering small group discussions within larger meetings, which is great for workshops or education. Zoom’s broad range of features, from screen sharing to virtual backgrounds and polls, makes it versatile for different industries. Its scalability—from personal use to enterprise-level events—combined with solid customer support, sets it apart from many other video conferencing tools.

What do you dislike most about this product?

The primary drawback of Zoom is its limited default security, as end-to-end encryption isn't automatically enabled for all meetings, raising concerns for those handling sensitive information. Additionally, managing multiple features such as breakout rooms and screen sharing can sometimes be clunky during larger meetings. While it offers many integrations, navigating them can be confusing without clear guidance. Also, the frequent updates and occasional bugs can disrupt the user experience, especially when important features change unexpectedly.

What recommendations would you give to someone considering this product?

Zoom is ideal for businesses, educators, and individuals looking for a reliable video conferencing platform. It excels at hosting meetings of all sizes, with breakout rooms and screen-sharing options for enhanced collaboration. Its ease of use and wide array of features make it suitable for virtual events, webinars, and online education. However, if you're working with sensitive data, be sure to explore Zoom's security settings to ensure you're leveraging its encryption features, and consider alternatives if stronger default security is a priority. If you already have Microsoft suite, then you can live without Zoom

Pros

  • Helps Innovate
  • Unique Features
  • Inspires Innovation
  • Continually Improving Product

Cons

  • Less Effective Service

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