Zoom Video Communications, Inc.

Zoom

Composite Score

8.9 /10

CX Score

9.0 /10

3284 Reviews Write a Review

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What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

5 Top Rated Features

2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Reliable
Enables Productivity
Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Zoom Reviews

Nabeel s.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Great tool to catchup with teammates for everythin

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom stands out with its user-friendly interface and reliability, fostering seamless virtual connections. Its intuitive features, like virtual backgrounds and breakout rooms, create engaging experiences, enhancing remote collaboration. With its emphasis on simplicity and innovation,

What is your favorite aspect of this product?

I find Zoom's simplicity and reliability particularly impressive. Its intuitive interface and seamless video conferencing experience make virtual meetings effortless and enjoyable for users, fostering effective communication and collaboration.

What do you dislike most about this product?

Some users may find Zoom's security and privacy concerns, particularly during high-profile incidents, concerning. Additionally, occasional technical glitches or connectivity issues could disrupt meeting experiences, impacting user satisfaction.

What recommendations would you give to someone considering this product?

When considering Zoom, prioritize security measures like passwords to protect meetings. Test features beforehand to minimize technical hiccups, ensuring smooth communication. Provide user training to optimize collaboration, fostering a human-centric approach to virtual meetings.

Pros

Performance Enhancing
Unique Features
Effective Service
Client Friendly Policies

SenthilKumar M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

user-friendly and reliable platform

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Ease of use functionality is key in choosing Zoom

What is your favorite aspect of this product?

My favorite aspect of Zoom Meetings is its user-friendly interface, making it easy for anyone to host or join meetings without technical difficulties

What do you dislike most about this product?

One Aspect that could be improved is the ability to integrate more seamlessly with other productivity tools, enhancing workflow efficiency for users who rely on multiple platforms for collaboration and communication.

What recommendations would you give to someone considering this product?

I would recommend thoroughly exploring Zoom Meetings' features and conducting a trial to assess its suitability for your specific needs. Additionally, prioritize familiarizing yourself with security settings and best practices to ensure a secure meeting environment.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Shubham A.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Best in industry for video conferencing

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom evolved mainly during covid and it is very much faster and videos are much clearer than go to meetings.

What is your favorite aspect of this product?

Clear video and voice communications

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Can even use zoom for business purposes such as scheduling interviews and all.

Pros

Reliable
Performance Enhancing
Caring
Security Protects

Zoom

What is Zoom?

Company Details

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Awards & Recognition

2022 Data Quadrant Gold Medalist

Zoom Ratings

89 Likeliness to Recommend

95 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

Nabeel s.

Great tool to catchup with teammates for everythin

Likeliness to Recommend

Pros

SenthilKumar M.

user-friendly and reliable platform

Likeliness to Recommend

Pros

Shubham A.

Best in industry for video conferencing

Likeliness to Recommend

Pros

Most Popular Zoom Comparisons

Microsoft Teams

Google Meet

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer

1
Since last award

Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support