What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Satyam P.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Zoom: meetings like never before
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom stands out better with some specifications if we talk about it's ease of use and cross platform compatibility. Other than this zoom has the multiple feature set which give extra benefits to it. It also provides much security and privacy with the affordability as well.
What is your favorite aspect of this product?
Thr one aspect that is my favourite is it's ease of use. The simplicity ot joining meetings with an intuitive interface gives the more suitability to the user. Also it's collaboration part in which we can handle others system remotely is one of the best feature.
What do you dislike most about this product?
The only issue of the zoom is security and privacy. There are some privacy breaches and unauthorized access which is a concern.
What recommendations would you give to someone considering this product?
Overall, it's a great product for your organization. It's ease of use and feature set makes it really good and it's affordable pricing is also one of the aspect which brings the prosperity in the meetings.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Rimsha K.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted May 2024
Powers video communication in my company.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom's set of collaborative functional tools is what sets it apart from similar products. From group messaging , breakout rooms , screen-sharing to its whiteboarding capabilities, Zoom makes group based communication and collaboration easy and possible.
What is your favorite aspect of this product?
It is the host control feature for me. It gives me complete control of video conference meetings that I host. I can select a co-host, mute participants, manage screen sharing permissions and the list goes on.
What do you dislike most about this product?
In my personal experience, I haven't had a major dis-satisfactory experience on Zoom.
What recommendations would you give to someone considering this product?
Zoom makes all aspects of conducting or joining a video conference meeting to be easy and efficient. In a way, that is currently unmatched by any other video meeting software I have used.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Less Inspiring
Please tell us why you think this review should be flagged.
Pawan Kumar B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2024
Itw is a awesome product
Likeliness to Recommend
What differentiates Zoom from other similar products?
Ease of use Cross platform compatibility Transcript Scalability
What is your favorite aspect of this product?
Transcript if we missed anything during discussion
What do you dislike most about this product?
Nothing so far
What recommendations would you give to someone considering this product?
Go for it and try it's free version first you will see the difference.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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