Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Prabhat S.

  • Role: Finance
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Feature-Rich and User-Friendly

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

User-Friendly Interface High-Quality Video and Audio Scalability Wide Range of Integrations Extensive Features for Collaboration Strong Security Measures Customizable Meeting Controls

What is your favorite aspect of this product?

My favorite aspect of Zoom is its **high-quality video and audio**. The platform consistently delivers clear, reliable communication, which is crucial for effective virtual meetings and collaboration. This quality makes it stand out, ensuring that users have a seamless and professional experience, whether for business meetings, webinars, or personal use. Accessibility of meeting recording is cherry on top!

What do you dislike most about this product?

What I dislike most about Zoom is its limited advanced meeting analytics. While Zoom provides basic usage reports, it lacks detailed insights into participant engagement and meeting effectiveness, which could help users better understand and improve their virtual meetings. Enhanced analytics would be a valuable addition for organizations looking to optimize their remote collaboration and training sessions. Currently this limitation can be tackled by using addons such as read-ai!

What recommendations would you give to someone considering this product?

Explore All Features Leverage Integrations

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

John M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zooms architecture provides reliable video across desktop, mobile and conference rooms Zoom also provides an advanced sharing and presentation features. With features such as screen sharing, pools, and waiting rooms. Also they have a cloud phone system with SMS call recording h and call delegations

What is your favorite aspect of this product?

Host management tool

What do you dislike most about this product?

Performance issue where the app takes too long to load and may sometimes glitch die to internet connection issues. User experience issues. The share button is coloured green making it easy for a user to accidentally share the screen and in some instances you need to click twice to end the meeting

What recommendations would you give to someone considering this product?

Cost effectiveness

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Momina S.

  • Role: Human Resources
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

User-Friendly Interface but Lacks Feature

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom really stands out for me because it's just so easy to use. I've tried a few other platforms, but Zoom's interface is by far the most intuitive. Whether I'm hosting a small team meeting or a virtual event with hundreds of attendees, I can always count on Zoom to deliver a smooth and reliable experience. Plus, the fact that it works seamlessly across all my devices makes it incredibly convenient. It's definitely become my go-to choice for all my video conferencing needs.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its versatility. Whether I'm hosting a one-on-one meeting, a team collaboration session, or a large-scale webinar, Zoom has the features and flexibility to accommodate my needs. From its user-friendly interface to its comprehensive set of tools like screen sharing, virtual backgrounds, and breakout rooms, Zoom makes it easy to connect and collaborate with others seamlessly. Plus, its reliability and cross-platform compatibility ensure that I can join meetings from anywhere, on any device, without worrying about technical issues.

What do you dislike most about this product?

My main gripe with Zoom is its occasional security lapses and connectivity issues.

What recommendations would you give to someone considering this product?

My recommendation for someone would be to take some time to explore Zoom's features and interface before hosting or joining meetings to ensure a smooth experience.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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