Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Zoom Workplace
9.0 /10

What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative
1% Neutral
99% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 86

Mobility

89

Communications

88

Web & Desktop Conferencing

88

Call Management

87

Audio Transcription

86

Secure Access

85

Presence IM

85

Continuous UCC

84

Centralized Management Portal

84

Session Border Controller

83

Third-Party Integration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

84

Ease of Customization

84

Vendor Support

84

Ease of Data Integration

83

Breadth of Features

82

Zoom Workplace Reviews

Hassan S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

First-class solution of your virtual meeting

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom phone is the best option to use at times of urgency. Zoom phones have not imposed any kind of restriction and defined any kind of number limitation to its user. Your stable connection to the internet allows you to share your data with your attendee and you can even record your meeting if you find out the internet instability

What is your favorite aspect of this product?

Zoom phone is one solution to various need customer faces during work. Zoom phone is an affiliate app you used for multi-purpose, like audio call, video call, the share of data, and live sessions with clients. You can use zoom phone on desktop software as well as phone applications. Zoom phone is an easy and cost-effective software

What do you dislike most about this product?

The user complaint about the storage capacity of the zoom phone. Zoom phones use a large amount of data to store for better performance.

What recommendations would you give to someone considering this product?

Zoom phone is designed to give you first-class service. It awarded the great service of expertise to its user and solve the customer queries and provide assistance if the user faces any kind of problem to use this software

Pros

  • Unique Features
  • Inspires Innovation
  • Saves Time
  • Respectful

Jessica V.

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

First-class solution of your virtual meeting

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom phone is designed to give you first-class service and the advanced features necessary according to the dynamic needs of the company. It awarded the great service of expertise to its user and solve the customer queries and provide assistance if the user faces any kind of problem to use this software

What is your favorite aspect of this product?

Zoom phone is the best option to use at times of urgency. Zoom phones have not imposed any kind of restriction and defined any kind of number limitation to its user. Your stable connection to the internet allows you to share your data with your attendee and you can even record your meeting if you find out the internet instability

What do you dislike most about this product?

The user complaint about the storage capacity of the zoom phone. Zoom phones use a large amount of data to store for better performance. We work on it to make it more productive by using minimum space of phone storage.

What recommendations would you give to someone considering this product?

If you are searching for software that gives you quality at a low cost and gives you access to all the latest versions of the experience, then zoom phone is the best choice for you. you can communicate with your employee more effectively without the fear of cost and share the necessary information at any time anywhere.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Inspires Innovation

Kathryn T.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Zoom Phone-Top cloud Meeting Software

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

This is the popular meeting platform that, has perfectly accomplished its years of success through the multiple featured services. So, this software enables high-quality video conferencing with features like chatting within the meeting, screen sharing, and more.

What is your favorite aspect of this product?

Zoom Phone is one of the best public switch network software that enables inbound and outbound calling with the help of a public switched telephone network. It is the best platform to conduct business and educational meetings. Even in the free version, the call quality of this app is excellent without any buffering.

What do you dislike most about this product?

Zoom Phone sometimes lags on the system and it consumes huge battery power. So, it is not portable and your connection can disrupt the locomotion. Additionally, at times, the features are hard to understand for most of the users.

What recommendations would you give to someone considering this product?

No doubt! Zoom phone is offering cost-effective solutions and connecting multiple organizations at one platform. This is proved to be the perfect learning platform that enables data sharing, video meetings, professional conferences, and whatnot. Thus, it is suggested to use this free version and enjoy the unlimited perks.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

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