


What is Zoom Workplace?
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 95%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 96%
- Service Experience:
- 96%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Efficient Service
- Continually Improving Product
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Web & Desktop Conferencing
Call Management
Audio Transcription
Presence IM
Third-Party Integration
Secure Access
Session Border Controller
Centralized Management Portal
Continuous UCC
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Zoom Workplace Reviews

Jimena G.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Feb 2023
Successful all-in-one communication and collaborat
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
This communication tool along with collaboration in one allows you to start a phone call or a meeting with excellent videos from a chat message in a comfortable and safe way, combining the essential chat options in teams phones whiteboards meetings, in a single solution to in order to help offer various successful communications experiences and make each project put forward
What is your favorite aspect of this product?
I like this tool because it brings together consistent chat, phone, meeting, and whiteboard solutions, giving each of your teams the many ways to connect and collaborate all from a unified and secure platform, letting your teams really have what they need. they need to successfully leverage the many connections that make today's work run as smoothly as possible
What do you dislike most about this product?
I don't dislike this tool at all, on the contrary, I like the way of communication and collaboration that it offers all in one, starting the experience of a phone call or any meeting with video from a chat message
What recommendations would you give to someone considering this product?
I recommend this communication tool, for its effective way of combining the options of team chat, phone slate and others in a single solution that is in order to help offer various experiences in an excellent way, which favors flexible work, which means that you have to invest in technology to make remote teams significantly more productive, this communication tool is easy and reliable to use
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.

Siddharth S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
zoom : better way to collaborate and meet
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
what differentiates zoom one from others is its crisp video conferencing capabilities and better audio quality.
What is your favorite aspect of this product?
my favourite aspect is the number of participants we can include for meets.
What do you dislike most about this product?
i dislike their poor security features which make users vulnerable of their data
What recommendations would you give to someone considering this product?
i strongly recommend this for startups and small scale companies.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.

Fernando C.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2023
I really enjoy my experience with this program.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
For my part, I really enjoy my experience with this program and what makes it different and one step higher than its main competencies in the simplicity and ease that it gives each of its users to enter its system and make use of all the good functions that it has to call and chat with your friends or family, it is really comfortable and pleasant to hold a conversation in a Zoom one channel since this program is characterized by being a clean and stable image depending on the network that each user this software will always strive to provide good audiovisual quality.
What is your favorite aspect of this product?
I love working and communicating with all my contacts through this program, post and during the pandemic many formats and conditions have been established to administer and manage part of my work with all my clients and Zoom one has been the ideal tool to be able to move forward with my work without affecting the distance, in addition to this program has multiple options that enliven the experience of both parties with functional tools to share all my content and that of the company that the client can view without any problem by this means, and that is why I like this program,
What do you dislike most about this product?
It annoys me how slow it could be displayed when I decide to start secession, the truth is that it surprises me a bit how tedious it can be to enter its main screen, as well as some of the features that I could improve on this program is in the aesthetic field and attractive, I think that it does not look new and updated compared to other programs that fulfill the same function, this program fulfills its objective correctly but it is also true that it lacks updates that make it less outdated in each video call.
What recommendations would you give to someone considering this product?
There are many advantages of having the support of this program, from teaching classes on the web dictated by an electronic blackboard that makes each of the classes more dynamic, as well as maintaining communication with friends and family who are far from your current location, That is why we recommend it because it is an excellent tool to contact all the people we want in an easy and simple way.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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