Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Zoom Workplace
9.0 /10

What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
90%
Conflict Resolution:
92%
Strategy & Innovation:
96%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
0% Negative
1% Neutral
99% Positive

Pros

  • Reliable
  • Efficient Service
  • Continually Improving Product
  • Effective Service

Feature Ratings

Average 84

Communications

87

Mobility

86

Web & Desktop Conferencing

86

Call Management

85

Audio Transcription

84

Presence IM

82

Third-Party Integration

82

Secure Access

82

Session Border Controller

81

Centralized Management Portal

81

Continuous UCC

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Quality of Features

85

Usability and Intuitiveness

84

Ease of IT Administration

83

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Vendor Support

81

Breadth of Features

81

Ease of Data Integration

81

Availability and Quality of Training

81

Zoom Workplace Reviews

Jimena G.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Successful all-in-one communication and collaborat

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

This communication tool along with collaboration in one allows you to start a phone call or a meeting with excellent videos from a chat message in a comfortable and safe way, combining the essential chat options in teams phones whiteboards meetings, in a single solution to in order to help offer various successful communications experiences and make each project put forward

What is your favorite aspect of this product?

I like this tool because it brings together consistent chat, phone, meeting, and whiteboard solutions, giving each of your teams the many ways to connect and collaborate all from a unified and secure platform, letting your teams really have what they need. they need to successfully leverage the many connections that make today's work run as smoothly as possible

What do you dislike most about this product?

I don't dislike this tool at all, on the contrary, I like the way of communication and collaboration that it offers all in one, starting the experience of a phone call or any meeting with video from a chat message

What recommendations would you give to someone considering this product?

I recommend this communication tool, for its effective way of combining the options of team chat, phone slate and others in a single solution that is in order to help offer various experiences in an excellent way, which favors flexible work, which means that you have to invest in technology to make remote teams significantly more productive, this communication tool is easy and reliable to use

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Siddharth S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

zoom : better way to collaborate and meet

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

what differentiates zoom one from others is its crisp video conferencing capabilities and better audio quality.

What is your favorite aspect of this product?

my favourite aspect is the number of participants we can include for meets.

What do you dislike most about this product?

i dislike their poor security features which make users vulnerable of their data

What recommendations would you give to someone considering this product?

i strongly recommend this for startups and small scale companies.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Fernando C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

I really enjoy my experience with this program.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

For my part, I really enjoy my experience with this program and what makes it different and one step higher than its main competencies in the simplicity and ease that it gives each of its users to enter its system and make use of all the good functions that it has to call and chat with your friends or family, it is really comfortable and pleasant to hold a conversation in a Zoom one channel since this program is characterized by being a clean and stable image depending on the network that each user this software will always strive to provide good audiovisual quality.

What is your favorite aspect of this product?

I love working and communicating with all my contacts through this program, post and during the pandemic many formats and conditions have been established to administer and manage part of my work with all my clients and Zoom one has been the ideal tool to be able to move forward with my work without affecting the distance, in addition to this program has multiple options that enliven the experience of both parties with functional tools to share all my content and that of the company that the client can view without any problem by this means, and that is why I like this program,

What do you dislike most about this product?

It annoys me how slow it could be displayed when I decide to start secession, the truth is that it surprises me a bit how tedious it can be to enter its main screen, as well as some of the features that I could improve on this program is in the aesthetic field and attractive, I think that it does not look new and updated compared to other programs that fulfill the same function, this program fulfills its objective correctly but it is also true that it lacks updates that make it less outdated in each video call.

What recommendations would you give to someone considering this product?

There are many advantages of having the support of this program, from teaching classes on the web dictated by an electronic blackboard that makes each of the classes more dynamic, as well as maintaining communication with friends and family who are far from your current location, That is why we recommend it because it is an excellent tool to contact all the people we want in an easy and simple way.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zoom Workplace Comparisons