Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Zoom Workplace
9.0 /10

What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative
1% Neutral
99% Positive

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Trustworthy

Feature Ratings

Average 86

Mobility

89

Communications

88

Web & Desktop Conferencing

87

Call Management

87

Audio Transcription

86

Secure Access

85

Presence IM

85

Continuous UCC

84

Centralized Management Portal

84

Session Border Controller

83

Third-Party Integration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Ease of IT Administration

86

Product Strategy and Rate of Improvement

85

Ease of Customization

84

Availability and Quality of Training

84

Ease of Data Integration

84

Vendor Support

84

Breadth of Features

83

Zoom Workplace Reviews

Benno D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

High-Performance digital communication

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

The overall performance, i.e. HD Audio- & Video Quality with Concurrent Smooth Tool Transmission, is what I like best. As a result, using other features will be very pleasant. Included are things like cutting up your own screen, taking notes during meetings, conducting live polls, and more. Large meetings with close to 100 attendees go off without a hitch. The process of setting up appointments that should be held via Zoom is quick and simple. One glance will reveal whether the colleague is currently zooming in or is waiting for a meeting.User management, administration, and operation simplicity in the web interface.

What is your favorite aspect of this product?

Since I work in IT account management, I frequently run into the issue of customers being unable to follow me during conversations about KPI performance. In order to solve this issue, I will zoom in and share my screen. I kind of hold my clients in my hands and show them my browser right on their screen along with the available performance data. This has proven to be satisfactory for my clients as they feel better supported and are able to communicate more constructively with me about the campaign's development.Large meetings in the workplace, including ones with clients, are easily attainable. All employees are in the home office.

What do you dislike most about this product?

I see no immediate benefits from using the tools. What bothers me more is the vagueness of the privacy complaints. Since the beginning of the year, there has been widespread criticism regarding the fact that Zoom provided data to third parties without asking for permission and that certain features of the tool, such as the ability to control participant attention without asking first, constitute an invasion of the user's privacy. There is still room for improvement on the part of the tool provider with regard to the tool's features and transparent communication or clarification. Unfortunately, privacy concerns still exist.

What recommendations would you give to someone considering this product?

Zoom is readily available and usable for outside parties without a lot of documentation within the team.The conversation can begin over the phone, on a microphone with or without a camera. Additionally, the quality is guaranteed whether using a desktop, laptop, tablet, or smartphone. The video capture with screen sharing, which I frequently use to record on-demand webinars, is what I like best because it has good quality and a measurable file size. We use Zoom to create location-independent team communication, as well as for customer meetings or on-demand webinars. So, the team can create a daily or, if working from home,complex conversations

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jimena G.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Successful all-in-one communication and collaborat

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

This communication tool along with collaboration in one allows you to start a phone call or a meeting with excellent videos from a chat message in a comfortable and safe way, combining the essential chat options in teams phones whiteboards meetings, in a single solution to in order to help offer various successful communications experiences and make each project put forward

What is your favorite aspect of this product?

I like this tool because it brings together consistent chat, phone, meeting, and whiteboard solutions, giving each of your teams the many ways to connect and collaborate all from a unified and secure platform, letting your teams really have what they need. they need to successfully leverage the many connections that make today's work run as smoothly as possible

What do you dislike most about this product?

I don't dislike this tool at all, on the contrary, I like the way of communication and collaboration that it offers all in one, starting the experience of a phone call or any meeting with video from a chat message

What recommendations would you give to someone considering this product?

I recommend this communication tool, for its effective way of combining the options of team chat, phone slate and others in a single solution that is in order to help offer various experiences in an excellent way, which favors flexible work, which means that you have to invest in technology to make remote teams significantly more productive, this communication tool is easy and reliable to use

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Siddharth S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

zoom : better way to collaborate and meet

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

what differentiates zoom one from others is its crisp video conferencing capabilities and better audio quality.

What is your favorite aspect of this product?

my favourite aspect is the number of participants we can include for meets.

What do you dislike most about this product?

i dislike their poor security features which make users vulnerable of their data

What recommendations would you give to someone considering this product?

i strongly recommend this for startups and small scale companies.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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