What is Zoom Workplace?
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 95%
- Negotiation and Contract:
- 89%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 96%
- Service Experience:
- 96%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Efficient Service
- Continually Improving Product
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Call Management
Web & Desktop Conferencing
Audio Transcription
Secure Access
Presence IM
Third-Party Integration
Session Border Controller
Centralized Management Portal
Continuous UCC
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Zoom Workplace Reviews
Khem Lal P.
- Role: Consultant
- Industry: Education
- Involvement: Initial Implementation
Submitted Sep 2020
Online Classroom made effective with Zoom.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
ZOOM's whiteboard freature is very useful and the app is very stable.
What is your favorite aspect of this product?
I love its simplicity and it has all the necessary features to run online meetings and classes effectively.
What do you dislike most about this product?
I don't have any complaints. But recently there has been some outages.
What recommendations would you give to someone considering this product?
Introduce text to speech feature.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Jimmy G.
- Role: Operations
- Industry: Education
- Involvement: Initial Implementation
Submitted May 2021
Easy to use, but a bit pricey. Takes some practice
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It's a unique product that offers a wide variety of solutions.
What is your favorite aspect of this product?
Being able to work and have meetings from anywhere I need to.
What do you dislike most about this product?
Some of the features don't always work correctly.
What recommendations would you give to someone considering this product?
No further recommendations.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Insurance
- Involvement: End User of Application
Submitted May 2021
Feature rich! Fabulous!!
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Caring
- Continually Improving Product
Please tell us why you think this review should be flagged.
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