Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom Workplace

8.8 /10
Category
Zoom Workplace
8.8 /10

What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

90 Likeliness to Recommend

1
Since last award

94 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative
1% Neutral
99% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 86

Mobility

89

Web & Desktop Conferencing

87

Communications

87

Audio Transcription

87

Call Management

87

Presence IM

86

Continuous UCC

84

Secure Access

84

Third-Party Integration

83

Session Border Controller

83

Centralized Management Portal

83

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Business Value Created

87

Ease of IT Administration

86

Quality of Features

86

Usability and Intuitiveness

86

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

83

Ease of Customization

83

Ease of Data Integration

83

Vendor Support

83

Breadth of Features

83

Zoom Workplace Reviews

PRASHANT K.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Connect easily

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

1- Easy to use and connect. 2- Great to use for professional meeting. 3- Multi platform supported. 4- Good audio and video quality.

What is your favorite aspect of this product?

1- Audio and video of meetings in zoom phone is well-balanced and clear. 2 - It is easy to use, and the customer support is very responsive and fast in solving problems. 3 - The user interface of the application is beautiful to use.

What do you dislike most about this product?

1- Multitasking while using zoom phone is a hefty task. 2 - There is latency issue while screen sharing.

What recommendations would you give to someone considering this product?

Overall, Zoom Phone is a lightweight application that provides all the necessary features of zoom. The meetings can be organized seamlessly without any hassle.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ziporah S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Portable and easy to use meeting software

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

We need a more advanced an upgraded phone system that is less costly and with tons of features that are more powerful and Zoom phone was our perfect fit for our user case. It worked great in our environment, and we have never experienced lagging or bad connections. On an admin perceptive there are many features available to control sessions which made my work easier.

What is your favorite aspect of this product?

It provides high quality connection for both audio and video calls. We have been able to stay connected with my colleagues and collaborate efficiently. It integrates with Slack and i can make direct call from the Slacks interface which helps me not to waste time to switch between applications. With an intuitive dashboard, it makes it easier to keep monitoring, troubleshooting, and diagnose Zoom Phone call quality and network issues. It has enabled us to have flexible and agile communication across the whole of the organization.

What do you dislike most about this product?

I have nothing i dislike about it is useful and the best to use, although it requires string Internet connections.

What recommendations would you give to someone considering this product?

Zoom phone is an effective communication tool that gives us the flexibility need of getting connected with clients and colleagues even on the move. The quality is the best and no lag issues. I highly recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Patrick W.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Zoom is a best in class communications tool

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

It isn't different from others, but the zoom brand name confers a fair amount of legitimacy.

What is your favorite aspect of this product?

The ability to contact peers in real time through the zoom app allows me to make calls from anywhere.

What do you dislike most about this product?

I don't have any major issues.

What recommendations would you give to someone considering this product?

I would recommend assessing the other tools out there and pick a good brand name. The market is somewhat saturated, so it's best to go with a trusted name.

Pros

  • Helps Innovate
  • Transparent
  • Saves Time
  • Acts with Integrity

Cons

  • Slower Product Innovation
  • Commodity Features
  • Vendor Friendly Policies

Most Popular Zoom Workplace Comparisons