Zoom Video Communications, Inc.

Zoom Workplace

Composite Score

9.0 /10

CX Score

9.3 /10

102 Reviews Write a Review

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What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details

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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

7 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Gold Medalist

2024

9 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

9 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

6 Top Rated Features

2022

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 89%
Conflict Resolution:: 92%
Strategy & Innovation:: 96%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative

1% Neutral

99% Positive

Pros

Reliable
Efficient Service
Continually Improving Product
Effective Service

Feature Ratings

Average 85

Communications

Mobility

Call Management

Web & Desktop Conferencing

Audio Transcription

Secure Access

Presence IM

Third-Party Integration

Session Border Controller

Continuous UCC

Centralized Management Portal

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Zoom Workplace Reviews

Marius T.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2024

Good product

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Many unique features

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Not much

What recommendations would you give to someone considering this product?

More integrations with MS Outlook

Pros

Helps Innovate
Fair
Continually Improving Product
Performance Enhancing

Maeve G.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

I REALLY LIKE IT!

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom Workplace stands out with its all-in-one platform for video calls, messaging, and file sharing. It’s easy to use, scales well for any team size, and offers great hybrid work features like Zoom Rooms for seamless in-office and remote collaboration.

What is your favorite aspect of this product?

My favorite aspect of Zoom Workplace is its all-in-one integration. It combines video calls, chat, and file sharing in one platform, making collaboration seamless and efficient.

What do you dislike most about this product?

What I dislike most about Zoom Workplace is that it can be overwhelming for new users due to its many features and settings, which may take time to learn and navigate effectively.

What recommendations would you give to someone considering this product?

I recommend Zoom Workplace if you need a comprehensive, easy-to-use platform for video calls, messaging, and collaboration. Be prepared to invest time in learning all its features for maximum efficiency.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Efficient Service

Cons

Vendor Friendly Policies
Under Delivered
Less Generous

Sabrina M.

Role: Human Resources
Industry: Biotechnology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Great product for large organizations

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Larger audience and better for larger conferences

What is your favorite aspect of this product?

Customization of the video to stillness and presentation

What do you dislike most about this product?

More work to get a room started

What recommendations would you give to someone considering this product?

How larger their organization is

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoom Workplace

What is Zoom Workplace?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Zoom Workplace Ratings

90 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Zoom Workplace?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Secure Access Establishment of a VPN session to the internal phone system.

Presence IM Knowing the availability of users.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoom Workplace Reviews

Marius T.

Good product

Likeliness to Recommend

Pros

Maeve G.

I REALLY LIKE IT!

Likeliness to Recommend

Pros

Cons

Sabrina M.

Great product for large organizations

Likeliness to Recommend

Pros

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Feature Ratings

Communications

Mobility

Call Management

Web & Desktop Conferencing

Audio Transcription

Secure Access

Presence IM

Third-Party Integration

Session Border Controller

Continuous UCC

Centralized Management Portal

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Breadth of Features

Availability and Quality of Training