Zoom Video Communications, Inc.

Zoom Workplace

Composite Score

9.0 /10

CX Score

9.3 /10

89 Reviews Write a Review

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What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details

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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

9 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

9 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

6 Top Rated Features

2022

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative

1% Neutral

99% Positive

Pros

Reliable
Enables Productivity
Efficient Service
Trustworthy

Feature Ratings

Average 86

Mobility

Communications

Web & Desktop Conferencing

Call Management

Audio Transcription

Secure Access

Presence IM

Continuous UCC

Centralized Management Portal

Session Border Controller

Third-Party Integration

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Breadth of Features

Zoom Workplace Reviews

Megan C.

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Amazing for all online meetings

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom phone have 40 free minutes per meeting. But if you need more time you can easily buy it for every meeting. Both the audio and video features work perfectly. You can easily make a free conference with 100 people at a time. Overall it is a very useful software for people of all ages.

What is your favorite aspect of this product?

The best thing I like about the zoom phone is it's quality, it has amazing video and audio quality. For me, Price of this product is also very cheap compared to the other apps. I can easily make calls to other countries where the use of zoom phone is also located. And the best thing about this app is it doesn't use too much storage on the phone.

What do you dislike most about this product?

It needs a very good internet connection otherwise the quality of the call will reduce . Internet Connection Is the main problem of zoom phone. It is difficult to use without Wi-Fi or 4G. And the free version of the app has many limitations.

What recommendations would you give to someone considering this product?

They should add some more features in the free version of the software. We hope for improvement and new features.

Pros

Helps Innovate
Saves Time
Respectful
Reliable

Camila W.

Role: Industry Specific Role
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Making collaboration easier

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom Phone is an app rich in features and very reliable. It is a stable app with an extraordinary quality of videos. The mobile app has been specifically polished very well. The pricing is very reasonable and affordable.

What is your favorite aspect of this product?

One can easily bounce between the mobile app and desktop. The pricing is very reasonable and affordable. The web portal of the platform is being continuously upgraded with new, decent features coming up with every update.

What do you dislike most about this product?

No support is provided unless you are using a high-tier monthly plan. Sometimes the screen hangs or I get cut off but maybe that’s due to a connectivity issue on one of the two sides. So, this cannot be seen as a negative but it would be much better had we been able to avail the service offline.

What recommendations would you give to someone considering this product?

I recommend this app to everyone who wants to use a reliable service for communicating with people in all corners of the world. It helps to save costs by reducing many other services. Strongly recommended.

Pros

Enables Productivity
Effective Service
Respectful
Client Friendly Policies

Loise K.

Role: Industry Specific Role
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

A Very Capable Unified Communications Solution

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

I think what makes Zoom Phone unique is that it's an all round business solution. By this I mean it takes care of video, virtual meeting, and phone needs of the business

What is your favorite aspect of this product?

First, Zoom Phone very affordable. The software makes holding virtual meetings easy. It's a great business communication software considering it's capabilities as a phone and chat features.

What do you dislike most about this product?

Zoom Phone offers the best or nothing. No dislikes

What recommendations would you give to someone considering this product?

For business unified communications, Zoom Phone is the real deal. It's affordable and offers more features than most it's competitors

Pros

Helps Innovate
Enables Productivity
Inspires Innovation
Caring

Zoom Workplace

What is Zoom Workplace?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Zoom Workplace Ratings

90 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Zoom Workplace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Secure Access Establishment of a VPN session to the internal phone system.

Presence IM Knowing the availability of users.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Zoom Workplace Reviews

Megan C.

Amazing for all online meetings

Likeliness to Recommend

Pros

Camila W.

Making collaboration easier

Likeliness to Recommend

Pros

Loise K.

A Very Capable Unified Communications Solution

Likeliness to Recommend

Pros

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1
Since last award

1
Since last award

Feature Ratings

Mobility

Communications

Web & Desktop Conferencing

Call Management

Audio Transcription

Secure Access

Presence IM

Continuous UCC

Centralized Management Portal

Session Border Controller

Third-Party Integration

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Breadth of Features