Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom Workplace

8.8 /10
Category
Zoom Workplace
8.8 /10

What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

90 Likeliness to Recommend

1
Since last award

94 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative
1% Neutral
99% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 86

Mobility

89

Web & Desktop Conferencing

87

Communications

87

Audio Transcription

87

Call Management

87

Presence IM

86

Continuous UCC

84

Secure Access

84

Third-Party Integration

83

Session Border Controller

83

Centralized Management Portal

83

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Business Value Created

87

Ease of IT Administration

86

Quality of Features

86

Usability and Intuitiveness

86

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

83

Ease of Customization

83

Ease of Data Integration

83

Vendor Support

83

Breadth of Features

83

Zoom Workplace Reviews

Loise K.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A Very Capable Unified Communications Solution

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

I think what makes Zoom Phone unique is that it's an all round business solution. By this I mean it takes care of video, virtual meeting, and phone needs of the business

What is your favorite aspect of this product?

First, Zoom Phone very affordable. The software makes holding virtual meetings easy. It's a great business communication software considering it's capabilities as a phone and chat features.

What do you dislike most about this product?

Zoom Phone offers the best or nothing. No dislikes

What recommendations would you give to someone considering this product?

For business unified communications, Zoom Phone is the real deal. It's affordable and offers more features than most it's competitors

Pros

  • Helps Innovate
  • Enables Productivity
  • Inspires Innovation
  • Caring

Sophie C.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Zoom meeting over the phone

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

It's been an excellent learning opportunity for me. We, however, have detailed phone logs for about the 1st time in many seasons. Zoom Phone is just amazing. It is more distinct than 4G cellphone connectivity. The application's interface is basic and easy to use. The benefits are unmatched.

What is your favorite aspect of this product?

Since they use their cellphones, our consumers appreciate them once more. Zoom Phone is ideal for anybody who is constantly on the go yet has to join a group session with a client or employee. It works on my phone, so I don't need to install the program on my computer. The audio quality is usually superb, and I seldom had any issues with it.

What do you dislike most about this product?

I am incapable to switch voice calls from my cell carrier to VOIP. It has to be setup well in advance of the conference and cannot be altered during the conference. I'd have to exit the conference and reenter it using the VOIP option. I'm hopeful that everything will become better in the near future.

What recommendations would you give to someone considering this product?

As I initially started using Zoom, its mobile application was a little sluggish, also there were some other features that required to be addressed, even Though I was encountering it at an early stage to have the edition that it currently has. Once that was rectified, Zoom now has a fantastic mobile software that I find simple and easy to use for anyone who wants to put up a short meeting and stream it practically at any moment via their mobile.

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Eric S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Zoom conference over phone

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

It's a fantastic learning experience to me. Zoom Phone is extremely useful for anyone who is usually on the move yet has to attend a group meeting with either a customer or coworker. It runs on my mobile, so I have no need for my PC to start the software. The sound quality was always good, and I rarely had a trouble with it.

What is your favorite aspect of this product?

Our customers enjoy their smartphones again, as they utilize them. For the very first time in several years, we too have precise phone records. Zoom Phone simply works. It is clearer than 4G cellular service. The user interface is simple and straightforward. The features are unrivalled.

What do you dislike most about this product?

I am unable to transition the voice calls between my mobile provider to VOIP. It must be configured well before call is made, and can't be changed in the midst of the meeting. I would have to quit the session and rejoin it via the VOIP choice. I'm hoping that things will improve in coming future.

What recommendations would you give to someone considering this product?

The phone version had been a bit slow when I first began using this, and there were other aspects that needed to be improved, because I was experiencing it in an initial point to possess the version that it has now. Once it had been resolved, Zoom does have a wonderful mobile app today, which I find easily and quickly to be used for any person who wishes to set up a brief conference and broadcast it essentially at any time using their phone.

Pros

  • Performance Enhancing
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

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