Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom Workplace

8.8 /10
Category
Zoom Workplace
8.8 /10

What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

90 Likeliness to Recommend

1
Since last award

94 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative
1% Neutral
99% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 86

Mobility

89

Web & Desktop Conferencing

87

Communications

87

Audio Transcription

87

Call Management

87

Presence IM

86

Continuous UCC

84

Secure Access

84

Third-Party Integration

83

Session Border Controller

83

Centralized Management Portal

83

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Business Value Created

87

Ease of IT Administration

86

Quality of Features

86

Usability and Intuitiveness

86

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

83

Ease of Customization

83

Ease of Data Integration

83

Vendor Support

83

Breadth of Features

83

Zoom Workplace Reviews

Zuzanna A.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Zoom's ease of use in your hand

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom Phone is extremely useful for anybody that is always on the move yet has to attend a conference with a customer or employee. It runs on my mobile, so I have no need of my PC to start the software. The sound quality was always good, and I hadn't had a difficulty with it.

What is your favorite aspect of this product?

This is very useful program that I utilize frequently when I'm on the move and don't even have my pc in hand. It's a fantastic opportunity for me.

What do you dislike most about this product?

I am unable to transition the voice calls between my mobile provider to VOIP. It must be configured prior the call is initiated, and can't be changed in the midst of the conference. I would have to quit the call and rejoin it via the VOIP tool. I'm hoping that things will improve in future.

What recommendations would you give to someone considering this product?

Zoom Phone effortlessly works. It is clearer than 4G cellular service. The user interface is simple and straightforward. The extracted features are unrivalled. I will strongly recommend this product to everyone.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Caring

Megan C.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Amazing for all online meetings

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom phone have 40 free minutes per meeting. But if you need more time you can easily buy it for every meeting. Both the audio and video features work perfectly. You can easily make a free conference with 100 people at a time. Overall it is a very useful software for people of all ages.

What is your favorite aspect of this product?

The best thing I like about the zoom phone is it's quality, it has amazing video and audio quality. For me, Price of this product is also very cheap compared to the other apps. I can easily make calls to other countries where the use of zoom phone is also located. And the best thing about this app is it doesn't use too much storage on the phone.

What do you dislike most about this product?

It needs a very good internet connection otherwise the quality of the call will reduce . Internet Connection Is the main problem of zoom phone. It is difficult to use without Wi-Fi or 4G. And the free version of the app has many limitations.

What recommendations would you give to someone considering this product?

They should add some more features in the free version of the software. We hope for improvement and new features.

Pros

  • Helps Innovate
  • Saves Time
  • Respectful
  • Reliable

Camila W.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Making collaboration easier

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom Phone is an app rich in features and very reliable. It is a stable app with an extraordinary quality of videos. The mobile app has been specifically polished very well. The pricing is very reasonable and affordable.

What is your favorite aspect of this product?

One can easily bounce between the mobile app and desktop. The pricing is very reasonable and affordable. The web portal of the platform is being continuously upgraded with new, decent features coming up with every update.

What do you dislike most about this product?

No support is provided unless you are using a high-tier monthly plan. Sometimes the screen hangs or I get cut off but maybe that’s due to a connectivity issue on one of the two sides. So, this cannot be seen as a negative but it would be much better had we been able to avail the service offline.

What recommendations would you give to someone considering this product?

I recommend this app to everyone who wants to use a reliable service for communicating with people in all corners of the world. It helps to save costs by reducing many other services. Strongly recommended.

Pros

  • Enables Productivity
  • Effective Service
  • Respectful
  • Client Friendly Policies

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