Zoom Video Communications, Inc.

Zoom Workplace

Composite Score

9.0 /10

CX Score

9.3 /10

92 Reviews Write a Review

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What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details

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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

9 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

9 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

6 Top Rated Features

2022

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative

1% Neutral

99% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Feature Ratings

Average 86

Mobility

Communications

Web & Desktop Conferencing

Call Management

Audio Transcription

Secure Access

Presence IM

Continuous UCC

Centralized Management Portal

Session Border Controller

Third-Party Integration

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Ease of Data Integration

Breadth of Features

Zoom Workplace Reviews

Javidan N.

Role: Industry Specific Role
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Efficient and trustworthy!

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Tons of practical features relevant to delights

What is your favorite aspect of this product?

Data reports of calls made.

What do you dislike most about this product?

Would be better if regular advertising are dismissed.

What recommendations would you give to someone considering this product?

Highly recommended for daily personal use with high data protection.

Pros

Continually Improving Product
Reliable
Efficient Service
Enables Productivity

Karen L.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

First-class solution for your virtual meeting

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom phone is designed to give you first-class service and the advanced features necessary according to the dynamic needs of the company. It awarded the great service of expertise to its user and solved the customer queries and provided assistance if the user faced any kind of problem using this software.

What is your favorite aspect of this product?

Zoom phones are the best option to use at times of urgency. Zoom phones have not imposed any kind of restriction and defined any kind of number limitation to its user. Your stable connection to the internet allows you to share your data with your attendees and you can even record your meeting if you find out about the internet instability.

What do you dislike most about this product?

The user complained about the storage capacity of the zoom phone. Zoom phones use a large amount of data to store for better performance. We work on it to make it more productive by using minimum space for phone storage.

What recommendations would you give to someone considering this product?

If you are searching for software that gives you quality at a low cost and gives you access to all the latest versions of the experience, then the zoom phone is the best choice for you. You can communicate with your employee more effectively without the fear of cost and share the necessary information at any time, anywhere.

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Bárbara M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Very popular

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Quick to implement and everybody knows about it.

What is your favorite aspect of this product?

almost anyone knows about it

What do you dislike most about this product?

The camera setting SOMETIMES is slow to process and the image is distorted

What recommendations would you give to someone considering this product?

Check if your customer use this tool

Pros

Saves Time
Performance Enhancing
Effective Service
Client Friendly Policies

Zoom Workplace

What is Zoom Workplace?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Zoom Workplace Ratings

90 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Zoom Workplace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Secure Access Establishment of a VPN session to the internal phone system.

Presence IM Knowing the availability of users.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Zoom Workplace Reviews

Javidan N.

Efficient and trustworthy!

Likeliness to Recommend

Pros

Karen L.

First-class solution for your virtual meeting

Likeliness to Recommend

Pros

Bárbara M.

Very popular

Likeliness to Recommend

Pros

Most Popular Zoom Workplace Comparisons

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RingCentral MVP

Dialpad Ai Voice

1
Since last award

1
Since last award

Feature Ratings

Mobility

Communications

Web & Desktop Conferencing

Call Management

Audio Transcription

Secure Access

Presence IM

Continuous UCC

Centralized Management Portal

Session Border Controller

Third-Party Integration

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Ease of Data Integration

Breadth of Features