Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Zoom Workplace
9.0 /10

What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative
1% Neutral
99% Positive

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Trustworthy

Feature Ratings

Average 86

Mobility

89

Communications

88

Web & Desktop Conferencing

87

Call Management

87

Audio Transcription

86

Secure Access

85

Presence IM

85

Continuous UCC

84

Centralized Management Portal

84

Session Border Controller

83

Third-Party Integration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Ease of IT Administration

86

Product Strategy and Rate of Improvement

85

Ease of Customization

84

Availability and Quality of Training

84

Ease of Data Integration

84

Vendor Support

84

Breadth of Features

83

Zoom Workplace Reviews

  • Role: Human Resources
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2022

A Reliable Meeting Approach!

Likeliness to Recommend

8 /10

Pros

  • Acts with Integrity
  • Helps Innovate
  • Reliable
  • Trustworthy

Ojasvi A.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Zoom Phone- a Centralized approach

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It provides the coverage internationally. The switching between audio and video mode is easy. Whenever any participant joins the meeting, it notifies with mail. The increases the level of awareness and keep everyone informed.

What is your favorite aspect of this product?

It is easy to add and remove the people from the conference. It is user friendly for all the users, which encourages the user to try using the platform. it reciprocates immediately and provides with the solution. The quality of interaction including the audio and video is great. It further provides screen sharing that reduces ambiguities.

What do you dislike most about this product?

Multi-tasking on zoom is difficult to manage. other devices, which makes it less handy for the user. It requires great consumption of battery. It agitates the user as the working time can get prolong and managing separate device for recharge is reduces the user’s interest.

What recommendations would you give to someone considering this product?

The app must provide free trial, as it enhances the confidence of the user and makes them familiar with the layout. It must have less load on the memory so saves amount of battery and works for long hours.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Caring

Destiny P.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Zoom Phone - make worry-free calls!

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

Zoom Phone is your VoIP service in terms of phone calls that allow you to take audio as well as video calls, not compromised in quality. These calls are usually affiliated with the internet and your VoIP service provider. You can take advantage of taking calls from any electronic device, you can make calls free of cost and be in touch with the masses with nothing extra or heavy budget in your pocket.

What is your favorite aspect of this product?

Zoom Phone is directly linked with Zoom and most of its features are just like Zoom’s other products. It comes with two unique features that are not available on other VoIP apps and services. The first one is Call Park, which lets you hold your call until you switch it on to other devices. Secondly, ‘Takeover’ literally does what its name suggests, it helps you to take over others' calls on your phone or your call to others.

What do you dislike most about this product?

I think this is super expensive in the long run and the features are not up to the mark of its competitors, who provide great services in almost free versions. Also, Zoom phones can be a bit risky as well for top-secret and privacy matters.

What recommendations would you give to someone considering this product?

Zoom Phone is a VoIP service provided by Zoom. Many people are users of Zoom and its affiliated products for everyday use in their professional lives and we all agree with that. If you are a small company, looking for a reliable VoIP service, go for it, but if you can afford other platforms, my suggestion would be to make it a second or third choice.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Effective Service

Most Popular Zoom Workplace Comparisons