Zoom Video Communications, Inc.

Zoom Workplace

Composite Score

9.0 /10

CX Score

9.3 /10

89 Reviews Write a Review

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What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details

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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

9 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

9 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

6 Top Rated Features

2022

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative

1% Neutral

99% Positive

Pros

Reliable
Enables Productivity
Efficient Service
Trustworthy

Feature Ratings

Average 86

Mobility

Communications

Web & Desktop Conferencing

Call Management

Audio Transcription

Secure Access

Presence IM

Continuous UCC

Centralized Management Portal

Session Border Controller

Third-Party Integration

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Breadth of Features

Zoom Workplace Reviews

Tonia B.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Effective tool for a productive global workforce

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

End-to-end encryption of your data—including video, audio, and chat—while it is in transit between my computer and Zoom’s servers

What is your favorite aspect of this product?

Zoom Phone has easy to use virtual backgrounds and automatic recording for meeting reviews or post-meeting note-taking

What do you dislike most about this product?

Zoom Phone should provide alerts that a meeting is being recorded so that attendees can opt-out if privacy is a concern

What recommendations would you give to someone considering this product?

Companies can hire across borders and employees have access to jobs thanks to video conferencing, and Zoom Phone is the best

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Emily M.

Role: Finance
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Innovative, video-first cloud phone system

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom Phone has a one-click option to elevate calls to meetings and built-in recording features, and it allows me to choose which name or number gets displayed for the receiver of my call using the Caller ID function

What is your favorite aspect of this product?

I use the call delegation via a shared line apperance functionality to assign auto attendants to handle calls on my behalf

What do you dislike most about this product?

Switching between two separate, simultaneous Zoom Phone calls or meetings can cause the call to disconnect if the internet connection is not strong

What recommendations would you give to someone considering this product?

Take advantage of the Zoom Phone's great portfolio of features and move Voice to the cloud in the most cost-effective and efficient way possible

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

alex j.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Great tool for communication

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is one of the top unified communication tool in the market due to its stability & reliability.

What is your favorite aspect of this product?

My favorite aspect about Zoom Phone is that it is very easy to use at a low price.

What do you dislike most about this product?

The quality we get from Zoom phone is more than enough to not have anything to dislike about it.

What recommendations would you give to someone considering this product?

I recommend using Zoom as a unified communication tool due to its stability and reliability.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoom Workplace

What is Zoom Workplace?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Zoom Workplace Ratings

90 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Zoom Workplace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Secure Access Establishment of a VPN session to the internal phone system.

Presence IM Knowing the availability of users.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Zoom Workplace Reviews

Tonia B.

Effective tool for a productive global workforce

Likeliness to Recommend

Pros

Emily M.

Innovative, video-first cloud phone system

Likeliness to Recommend

Pros

alex j.

Great tool for communication

Likeliness to Recommend

Pros

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Feature Ratings

Mobility

Communications

Web & Desktop Conferencing

Call Management

Audio Transcription

Secure Access

Presence IM

Continuous UCC

Centralized Management Portal

Session Border Controller

Third-Party Integration

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Breadth of Features