Zoho Customer Reviews 2024 | SoftwareReviews

Zoho

Composite Score

8.7 /10

CX Score

8.7 /10

36 Reviews Write a Review

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What is Zoho?

Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.

Company Details

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Zoho Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

94 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho?

3% Negative

6% Neutral

91% Positive

Pros

Performance Enhancing
Enables Productivity
Unique Features
Altruistic

Feature Ratings

Average 86

Secure Access

Session Border Controller

Communications

Analytics Reporting

Centralized Management Portal

Continuous UCC

Mobility

Audio Transcription

Speech Access and Personal Assistant

Web & Desktop Conferencing

Presence IM

Vendor Capability Ratings

Average 84

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Business Value Created

Usability and Intuitiveness

Vendor Support

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Zoho Reviews

Akshat A.

Role: Sales Marketing
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to use and lot's of features but a bit pricey

Likeliness to Recommend

10 /10

What differentiates Zoho from other similar products?

UX/UI DESIGN

What is your favorite aspect of this product?

Service which they provide and easy to use

What do you dislike most about this product?

The price is not affordable for small business

What recommendations would you give to someone considering this product?

To create a small plan for small business

Pros

Reliable
Performance Enhancing
Trustworthy
Efficient Service

Ankit Z.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

A good tool for internal corporate communication

Likeliness to Recommend

7 /10

What is your favorite aspect of this product?

It's easy to use and integrate, the capacity of Zoho Cliq to expedite communication and collaboration within teams is it's most valuable feature. It provides a centralised platform for team members to interact, exchange files, and collaborate on projects.

What do you dislike most about this product?

The only thing I don't like is that there is no free version of it.

What recommendations would you give to someone considering this product?

For a business team of any size, Zoho is an incredibly effective cloud solution with a tonne of helpful features.

Pros

Effective Service
Saves Time
Security Protects
Helps Innovate

Cons

Slower Product Innovation
Less Productive

Shivam K.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Zoho from other similar products?

Zoho sets itself apart from other similar products with its comprehensive suite of tools and user-friendly customization options. It consolidates various business solutions under one platform, making it stand out ahead of its competitors in this aspect.

What is your favorite aspect of this product?

My favorite aspect of this product is how user-friendly and intuitive it is. I appreciate the multi-platform support it offers, allowing for seamless communication across different devices. Additionally, the ease of converting between group members makes collaboration smooth and efficient.

What do you dislike most about this product?

The thing I dislike most about this product is the low quality of its features, which need significant improvement. There are numerous bugs across different aspects of the platform, which can be frustrating to deal with. Additionally, unlike Google Meet, Zoho Meeting doesn't automatically start; the other person has to install it, which can be inconvenient.

What recommendations would you give to someone considering this product?

Consider Zoho for its comprehensive suite of tools, but be aware of potential bugs and the need for improvement in features. Ensure everyone has Zoho Meeting installed for smoother video calls.

Pros

Performance Enhancing
Enables Productivity
Unique Features
Efficient Service

Zoho

What is Zoho?

Company Details

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Zoho Ratings

91 Likeliness to Recommend

94 Plan to Renew

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Zoho?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Access Establishment of a VPN session to the internal phone system.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Communications Includes communication portals, secure messaging, and automated alerts.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Presence IM Knowing the availability of users.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Reviews

Akshat A.

Easy to use and lot's of features but a bit pricey

Likeliness to Recommend

Pros

Ankit Z.

A good tool for internal corporate communication

Likeliness to Recommend

Pros

Cons

Shivam K.

Fantastic product

Likeliness to Recommend

Pros

Most Popular Zoho Comparisons

Microsoft Teams

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Zoom Workplace

Avaya Cloud Office

RingCentral MVP

2
Since last award

Feature Ratings

Secure Access

Session Border Controller

Communications

Analytics Reporting

Centralized Management Portal

Continuous UCC

Mobility

Audio Transcription

Speech Access and Personal Assistant

Web & Desktop Conferencing

Presence IM

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Business Value Created

Usability and Intuitiveness

Vendor Support

Ease of Customization

Ease of IT Administration

Availability and Quality of Training