Zoho Customer Reviews 2025 | SoftwareReviews

Zoho

Composite Score

8.8 /10

CX Score

9.0 /10

54 Reviews Write a Review

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What is Zoho?

Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.

Company Details

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Awards & Recognition

Zoho won the following awards in the Unified Communications as a Service category

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2025 Data Quadrant Champion

Latest Award, 2025

7 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2025

Zoho Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

94 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 90%
Conflict Resolution:: 91%
Strategy & Innovation:: 91%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho?

2% Negative

4% Neutral

94% Positive

Pros

Unique Features
Altruistic
Generous Negotitation
Includes Product Enhancements

Feature Ratings

Average 84

Secure Access

Session Border Controller

Communications

Centralized Management Portal

Mobility

Analytics Reporting

Continuous UCC

Web & Desktop Conferencing

Audio Transcription

Third-Party Integration

Call Management

Vendor Capability Ratings

Average 82

Ease of Data Integration

Ease of Implementation

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Customization

Availability and Quality of Training

Zoho Reviews

ATUL S.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Fabulous Product

Likeliness to Recommend

10 /10

What differentiates Zoho from other similar products?

This product stands out due to its affordability feature, and available customization options available,

What is your favorite aspect of this product?

You will experince same things whether you are using on Mobile as well as on Laptop.

What do you dislike most about this product?

Complex features and not easy to use by beginners. User interface issues are not easy to use.

What recommendations would you give to someone considering this product?

If you are a small organization then, take 100 ids not more than that in order to reduce costs on an initial basis.

Pros

Continually Improving Product
Effective Service
Acts with Integrity
Generous Negotitation

Martin JJ M.

Role: Vendor Management
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

The 2024 Communication Right Choice

Likeliness to Recommend

9 /10

What differentiates Zoho from other similar products?

All(teams,clients and management)have zero discrimination on accessing real-time information and updates,making direct contribution and information/messages goes down without being edited.

What is your favorite aspect of this product?

Simplicity of leads harvesting after successful webinars,undisputed audio and high-definition videos.

What do you dislike most about this product?

Nothing I can count as a downside on this application.

What recommendations would you give to someone considering this product?

To have successful communication and high productive webinars this is the right tool

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Luis F.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Features disappoint.

Likeliness to Recommend

10 /10

What differentiates Zoho from other similar products?

Scope and Customization

What is your favorite aspect of this product?

Support and Integration

What do you dislike most about this product?

I have nothing to complain about

What recommendations would you give to someone considering this product?

Automation and AI Features

Pros

Performance Enhancing
Efficient Service
Effective Service
Caring

Zoho

What is Zoho?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

Zoho Ratings

91 Likeliness to Recommend

94 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Zoho?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Access Establishment of a VPN session to the internal phone system.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Communications Includes communication portals, secure messaging, and automated alerts.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Reviews

ATUL S.

Fabulous Product

Likeliness to Recommend

Pros

Martin JJ M.

The 2024 Communication Right Choice

Likeliness to Recommend

Pros

Luis F.

Features disappoint.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Secure Access

Session Border Controller

Communications

Centralized Management Portal

Mobility

Analytics Reporting

Continuous UCC

Web & Desktop Conferencing

Audio Transcription

Third-Party Integration

Call Management

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Customization

Availability and Quality of Training