Zoho Customer Reviews 2024 | SoftwareReviews

Zoho

Composite Score

8.7 /10

CX Score

8.7 /10

37 Reviews Write a Review

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What is Zoho?

Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.

Company Details

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Zoho Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

94 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho?

3% Negative

5% Neutral

92% Positive

Pros

Performance Enhancing
Enables Productivity
Unique Features
Altruistic

Feature Ratings

Average 86

Secure Access

Session Border Controller

Analytics Reporting

Communications

Mobility

Centralized Management Portal

Continuous UCC

Speech Access and Personal Assistant

Audio Transcription

Web & Desktop Conferencing

Presence IM

Vendor Capability Ratings

Average 84

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Ease of Customization

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Zoho Reviews

Samuel N.

Role: Sales Marketing
Industry: Communications
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2024

Awesome product!

Likeliness to Recommend

10 /10

What differentiates Zoho from other similar products?

I like the fact that the features that were promised always work and there are rarely any issues with it.

What is your favorite aspect of this product?

User-friendly!

What do you dislike most about this product?

I wish it was more appealing to the eye.

What recommendations would you give to someone considering this product?

Definitely do it because it's one of the best in the industry.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Joshua E.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Lots of features! But quite buggy

Likeliness to Recommend

7 /10

What differentiates Zoho from other similar products?

It's quite cheaper and has a lot of useful features.

What is your favorite aspect of this product?

It's actually easier to use and intuitive.

What do you dislike most about this product?

The quality of features are low, they need improvement. Lots of bugs on all fronts

What recommendations would you give to someone considering this product?

It's a cheaper option but quite buggy (I think a better plan solves some bugs). Has great features too and improvements are made always.

Pros

Continually Improving Product
Unique Features
Client's Interest First
Transparent

Cons

Less Effective Service
Wastes Time

Zachary V.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Reliable for Effective Communication

Likeliness to Recommend

10 /10

What differentiates Zoho from other similar products?

Easy accessibility and end-to-end encryption.

What is your favorite aspect of this product?

Multi platform support

What do you dislike most about this product?

Zero dislikes

What recommendations would you give to someone considering this product?

Excellent

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Zoho

What is Zoho?

Company Details

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Zoho Ratings

92 Likeliness to Recommend

1 Since last award

94 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Zoho?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Access Establishment of a VPN session to the internal phone system.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Presence IM Knowing the availability of users.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Reviews

Samuel N.

Awesome product!

Likeliness to Recommend

Pros

Joshua E.

Lots of features! But quite buggy

Likeliness to Recommend

Pros

Cons

Zachary V.

Reliable for Effective Communication

Likeliness to Recommend

Pros

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Feature Ratings

Secure Access

Session Border Controller

Analytics Reporting

Communications

Mobility

Centralized Management Portal

Continuous UCC

Speech Access and Personal Assistant

Audio Transcription

Web & Desktop Conferencing

Presence IM

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Ease of Customization

Vendor Support

Ease of IT Administration

Availability and Quality of Training