Zoho Customer Reviews 2024 | SoftwareReviews

Zoho

Composite Score

8.7 /10

CX Score

8.7 /10

37 Reviews Write a Review

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What is Zoho?

Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.

Company Details

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Zoho Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

94 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho?

3% Negative

5% Neutral

92% Positive

Pros

Performance Enhancing
Enables Productivity
Unique Features
Altruistic

Feature Ratings

Average 86

Secure Access

Session Border Controller

Analytics Reporting

Communications

Mobility

Centralized Management Portal

Continuous UCC

Speech Access and Personal Assistant

Audio Transcription

Web & Desktop Conferencing

Presence IM

Vendor Capability Ratings

Average 84

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Ease of Customization

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Zoho Reviews

Gabriel P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2024

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sailja Raj N.

Role: Sales Marketing
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2024

Lots of space to work on

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

Easy for team messaging, if you have Zoho One it's actually nice to have becuase your Cliq can transfer between apps and you can keep conatct with team mates as you trouble shoot or go through apps and drives. Easy access between team members which makes it easier to work. Within the Zoho Suite of apps, the Cliq web version is 'pervasive' - you can continue chat conversations across Zoho Mail, Connect, etc.

What recommendations would you give to someone considering this product?

Make sure to purchase Zoho One as a whole, because its mostly preferable for whole Zoho users.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Sebastien Kamil B.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Immediate availability

Likeliness to Recommend

9 /10

What differentiates Zoho from other similar products?

Almost unlimited plugins.

What is your favorite aspect of this product?

I like its stability, profitability and good performance. Plus all the useful plugins available.

What recommendations would you give to someone considering this product?

It is an amazing portal if you use it correctly.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoho

What is Zoho?

Company Details

Need Assistance?

Zoho Ratings

92 Likeliness to Recommend

1 Since last award

94 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Zoho?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Access Establishment of a VPN session to the internal phone system.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Presence IM Knowing the availability of users.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Reviews

Gabriel P.

Likeliness to Recommend

Pros

Sailja Raj N.

Lots of space to work on

Likeliness to Recommend

Pros

Sebastien Kamil B.

Immediate availability

Likeliness to Recommend

Pros

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Feature Ratings

Secure Access

Session Border Controller

Analytics Reporting

Communications

Mobility

Centralized Management Portal

Continuous UCC

Speech Access and Personal Assistant

Audio Transcription

Web & Desktop Conferencing

Presence IM

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Ease of Customization

Vendor Support

Ease of IT Administration

Availability and Quality of Training