Zoho

Zoho Vault

Composite Score

8.2 /10

CX Score

8.5 /10

48 Reviews Write a Review

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What is Zoho Vault?

For personal use, teams, and large enterprises, Zoho Vault is a secure password manager for everyone that safely manages passwords and other sensitive information. Zoho Vault secure password manager safely manages your passwords and autofills them across websites and applications.

Company Details

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Awards & Recognition

Zoho Vault won the following awards in the Password Management category

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2 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

1 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Zoho Vault Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Vault.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

93 Plan to Renew

4
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 92%
Conflict Resolution:: 96%
Strategy & Innovation:: 90%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Vault?

0% Negative

8% Neutral

92% Positive

Pros

Reliable
Enables Productivity
Caring
Respectful

Feature Ratings

Average 85

Vault for Each User

End User Self Serve

Credential Management

Access From Multiple Devices

Multi-Factor Authentication (MFA)

Password Generator

Autosave and Autofill

Work and Personal

Encryption and Decryption

Team Management

Policy Engine and Enforcements

Vendor Capability Ratings

Average 81

Ease of IT Administration

Ease of Implementation

Quality of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Zoho Vault Reviews

Mayuresh G.

Role: Information Technology
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Superb product!!

Likeliness to Recommend

10 /10

What differentiates Zoho Vault from other similar products?

Share passwords across groups, Create custom alerts based on password policy, Emergency access for all business passwords

What is your favorite aspect of this product?

Secure every password, Secure, simple password sharing, Import passwords from external files, Bulk share passwords and password folders, Manage everyone's access.

What do you dislike most about this product?

Not yet its good.

What recommendations would you give to someone considering this product?

They can explore as much as they can as ZOHO Vault having huge features.

Pros

Reliable
Enables Productivity
Helps Innovate
Continually Improving Product

Patrick O.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Secure Password Management

Likeliness to Recommend

10 /10

What differentiates Zoho Vault from other similar products?

We use Zoho vault to manage our client's passwords to sensitive information and sites. Zoho has an API that we were able to integrate into a password collection system that our client's can submit their credentials, we then get notified that it has been added and set up the organizational structure. When our product analysts need to access the client's account, they do not have access to the password information, but can simply use the SSO to quickly log into the platform.

What is your favorite aspect of this product?

The ability to create user level access. I can set user level permissions where my product analysts can access the account, but are unable to get access to the actual username and password which helps us protect from any unwarranted access, and makes it easy to manage when employees leave or move to different positions. In addition, the encryption aspects are very helpful.

What do you dislike most about this product?

The SSO can be a little tricky to set up when the site utilizes a multiple-page login.

What recommendations would you give to someone considering this product?

We are working with a few thousand accounts that we are managing credentials for, so I would advise that you take some time to plan your organizational strategy. The search functionality is good, but if you are going to use the program to manage a lot of passwords, take some time to determine the best solution for your organization to organize your passwords.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Kalpana A.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

User Friendly Password Manager

Likeliness to Recommend

8 /10

What differentiates Zoho Vault from other similar products?

Cost-effective product with great features

What is your favorite aspect of this product?

Chrome extension for easy and quick access

What do you dislike most about this product?

Permission sharing is a bit complicated

What recommendations would you give to someone considering this product?

Go for it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Zoho Vault

What is Zoho Vault?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Zoho Vault Ratings

88 Likeliness to Recommend

2 Since last award

93 Plan to Renew

4 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Zoho Vault?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Vault for Each User Each user has access to their own password vault.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Credential Management Software provides credential management and retrieval functionality.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Password Generator Software includes the ability for users to generate strong passwords.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Team Management Create and manage team members. Items can be shared across team members.

Policy Engine and Enforcements Includes standard and/or customizable security policies, and the ability to enforce policies.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Zoho Vault Reviews

Mayuresh G.

Superb product!!

Likeliness to Recommend

Pros

Patrick O.

Secure Password Management

Likeliness to Recommend

Pros

Kalpana A.

User Friendly Password Manager

Likeliness to Recommend

Pros

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Feature Ratings

Vault for Each User

End User Self Serve

Credential Management

Access From Multiple Devices

Multi-Factor Authentication (MFA)

Password Generator

Autosave and Autofill

Work and Personal

Encryption and Decryption

Team Management

Policy Engine and Enforcements

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Quality of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement