Zoho

Zoho Vault

Composite Score

8.2 /10

CX Score

8.5 /10

50 Reviews Write a Review

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What is Zoho Vault?

For personal use, teams, and large enterprises, Zoho Vault is a secure password manager for everyone that safely manages passwords and other sensitive information. Zoho Vault secure password manager safely manages your passwords and autofills them across websites and applications.

Company Details

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Awards & Recognition

Zoho Vault won the following awards in the Password Management category

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2 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

1 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Zoho Vault Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Vault.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

94 Plan to Renew

3
Since last award

88 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 93%
Conflict Resolution:: 97%
Strategy & Innovation:: 91%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Vault?

0% Negative

11% Neutral

89% Positive

Pros

Reliable
Enables Productivity
Caring
Respectful

Feature Ratings

Average 85

Credential Management

Vault for Each User

End User Self Serve

Access From Multiple Devices

Multi-Factor Authentication (MFA)

Password Generator

Work and Personal

Encryption and Decryption

Team Management

Policy Engine and Enforcements

AD/LDAP Sync

Vendor Capability Ratings

Average 81

Business Value Created

Ease of IT Administration

Ease of Implementation

Ease of Customization

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Zoho Vault Reviews

Karanja E.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Fantastic product.

Likeliness to Recommend

9 /10

What differentiates Zoho Vault from other similar products?

Zoho Vault has an amazing syncing capabilities.

What is your favorite aspect of this product?

Amazing syncing and the product does not fail to work

What do you dislike most about this product?

The UI can be made better

What recommendations would you give to someone considering this product?

I highly recommend this product if you require seamless service management

Pros

Helps Innovate
Reliable
Performance Enhancing
Effective Service

Boreru K.

Role: Information Technology
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

A Great Password Vault For Business

Likeliness to Recommend

9 /10

What differentiates Zoho Vault from other similar products?

It not only securely manages software, but auto fill them across different websites and applications.

What is your favorite aspect of this product?

I like that Zoho Vault is highly secure Easily integrates with other tools I like the password auto fill feature

What do you dislike most about this product?

Zero issues with Zoho Vault as it has been great and has worked as expected.

What recommendations would you give to someone considering this product?

I recommend Zoho Vault for password management. It is secure an comes with lots of helpful features.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Effective Service

Jeremy L.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Superb password management software

Likeliness to Recommend

8 /10

What differentiates Zoho Vault from other similar products?

I had experience on other password management platforms but Zoho Vault is the only one in the marker that performed admirably and as it promised, it delivered on all of its promises of storing all of our passwords, handling multipage logins, and supporting multi-factor authentication. When it comes to its simplicity of use, the extension is yet another big benefit.

What is your favorite aspect of this product?

It supports multi-factor authentication, which is one of the key reasons we chose Zoho Vault over any other solution that promises to be feature-rich but actually isn't. So far, everything has gone well. When we are on the relevant connection, it instantly retrieves data from the vault, which also aids in detecting when a scammer is attempting to spoof our accounts and finds the URL that we may not notice at first glance.

What do you dislike most about this product?

It sometimes doesn't autofill logins even though the Address changes slightly, which can be inconvenient at times but it also safeguards you from phishing attacks. The design is complicated, and while the software has a Zoho Vaulty plugin, it isn't really useful.

What recommendations would you give to someone considering this product?

If you want to create powerful credentials for all of your accounts and store them safely and securely in one place, you may use Zoho Vault. This way, you can work in your environment with confidence, knowing that all of your accounts are safe. This is a significant benefit, particularly if you have many accounts with different credentials.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Inspires Innovation

Zoho Vault

What is Zoho Vault?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Zoho Vault Ratings

88 Likeliness to Recommend

2 Since last award

94 Plan to Renew

3 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Zoho Vault?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Vault for Each User Each user has access to their own password vault.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Password Generator Software includes the ability for users to generate strong passwords.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Team Management Create and manage team members. Items can be shared across team members.

Policy Engine and Enforcements Includes standard and/or customizable security policies, and the ability to enforce policies.

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Vault Reviews

Karanja E.

Fantastic product.

Likeliness to Recommend

Pros

Boreru K.

A Great Password Vault For Business

Likeliness to Recommend

Pros

Jeremy L.

Superb password management software

Likeliness to Recommend

Pros

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Feature Ratings

Credential Management

Vault for Each User

End User Self Serve

Access From Multiple Devices

Multi-Factor Authentication (MFA)

Password Generator

Work and Personal

Encryption and Decryption

Team Management

Policy Engine and Enforcements

AD/LDAP Sync

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Implementation

Ease of Customization

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training