Zoho Vault Logo
Zoho Vault Logo
Zoho

Zoho Vault

Composite Score
8.2 /10
CX Score
8.5 /10
Category
Zoho Vault
8.2 /10

What is Zoho Vault?

For personal use, teams, and large enterprises, Zoho Vault is a secure password manager for everyone that safely manages passwords and other sensitive information. Zoho Vault secure password manager safely manages your passwords and autofills them across websites and applications.

Company Details


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Awards & Recognition

Zoho Vault won the following awards in the Password Management category

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Zoho Vault Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Vault.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

93 Plan to Renew

4
Since last award

88 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
93%
Conflict Resolution:
96%
Strategy & Innovation:
91%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Vault?

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0% Negative
8% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Caring
  • Respectful

Feature Ratings

Average 85

Vault for Each User

89

Credential Management

88

End User Self Serve

88

Access From Multiple Devices

87

Multi-Factor Authentication (MFA)

86

Password Generator

86

Work and Personal

85

Encryption and Decryption

85

Autosave and Autofill

84

AD/LDAP Sync

84

Team Management

84

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Ease of IT Administration

84

Business Value Created

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Vendor Support

80

Usability and Intuitiveness

79

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Breadth of Features

79

Zoho Vault Reviews

Kalpana A.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

User Friendly Password Manager

Likeliness to Recommend

8 /10

What differentiates Zoho Vault from other similar products?

Cost-effective product with great features

What is your favorite aspect of this product?

Chrome extension for easy and quick access

What do you dislike most about this product?

Permission sharing is a bit complicated

What recommendations would you give to someone considering this product?

Go for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Ian S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

I trust Zoho Vault with critical information.

Likeliness to Recommend

9 /10

What differentiates Zoho Vault from other similar products?

It works, always up, does not force you to install other Apps. Zoho Vault is like all Zoho products it does what they say it will. Support is a person not a Bot, quick few lines of suggestions of what to do.

What is your favorite aspect of this product?

Can use it anywhere, phone or laptop. Room for notes, auto log-in to sites. Just does what it should do when it should. What more can you ask.

What do you dislike most about this product?

The tool ribbon should stay at the top when you scroll down. If someone leaves your organisation and you do not have the passphrase you cannot access their secrets. It may have to be that way to be secure.

What recommendations would you give to someone considering this product?

I use it for key information and as well as passwords. It is my store of sensitive information. If you want to control Passwords rather than have your devices store it you cannot do any better.

Pros

  • Caring
  • Saves Time
  • Efficient Service
  • Effective Service

William C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Is a good software, I am able to have everything

Likeliness to Recommend

10 /10

What differentiates Zoho Vault from other similar products?

Quick answers

What is your favorite aspect of this product?

Costume features

What do you dislike most about this product?

Not able to overwrite code

What recommendations would you give to someone considering this product?

Set their process on paper, then adapt it to zoho

Pros

  • Trustworthy
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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