Zoho

Zoho Survey

Composite Score

9.0 /10

CX Score

9.2 /10

63 Reviews Write a Review

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What is Zoho Survey?

Zoho Survey is an online survey tool used to create surveys and research questionnaires. We have everything you need to create surveys easily, gather opinions, analyze data, and make smarter decisions.

Company Details

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Awards & Recognition

Zoho Survey won the following awards in the Survey Software category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

9 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Zoho Survey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Survey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Survey?

0% Negative

6% Neutral

94% Positive

Pros

Reliable
Trustworthy
Respectful
Fair

Feature Ratings

Average 88

Questionnaire Design/Survey Builder

Branching and Logic

Templates & Question Library

Collaboration

Data Analysis and Visualization

Role and User Management

Customizable Branding

Multi-Channel Distribution

APIs and Integration

Multi-Media Support

Mobile Support

Vendor Capability Ratings

Average 87

Ease of Data Integration

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Zoho Survey Screenshots

Zoho Survey Videos

Zoho Survey Reviews

Rondosha M.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Unique survey experience, that can be better.

Likeliness to Recommend

8 /10

What differentiates Zoho Survey from other similar products?

Offline survey capability. Maybe I should say a lot of modern marketing professionals and teams overlook offline surveys but my company does not. Zoho's ability to allow us share surveys on offline channels, has helped our surveys gain more engagement.

What is your favorite aspect of this product?

Zoho Survey boasts a collection of advanced reporting, which i am yet to encounter on another survey creation platform. Asides real-time data update and reporting , Zoho survey provides a highly effective survey filtering feature , trend analysis, cross tab analysis, and a dynamic multi-format data export capability, which allows us export survey data into standard visualization platforms.

What do you dislike most about this product?

Zoho surveys is just not intuitive enough for us. While it is good enough for customers to navigate our surveys , limitations like slow survey page loading time can have major negative impacts on survey participation.

What recommendations would you give to someone considering this product?

There are the obvious limitations about third party integration and an average user interface experience. But beyond these limitations, Zoho survey provides unique tools that can still make survey campaigns to be very effective.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Esther L.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Amazing Product!

Likeliness to Recommend

9 /10

What differentiates Zoho Survey from other similar products?

Its flexibility and adaptability is great.

What is your favorite aspect of this product?

The API is amazing Integrates well with CRM

What do you dislike most about this product?

The training should be of more quality.

What recommendations would you give to someone considering this product?

Zoho is not just a survey software, it also helps in marketing. I highly recommend it if you need to improve your business through meaningful interactions.

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Zoho Survey

What is Zoho Survey?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Zoho Survey Ratings

90 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Zoho Survey?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Collaboration Invite people to review or edit the survey before sending them out.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Role and User Management Enable different levels of access and permissions based on role.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Survey Screenshots

Zoho Survey - Home

Creating Your Survey

Launching Your Survey

Zoho Survey Videos

Zoho Survey Quick Overview

Zoho Survey Reviews

Rondosha M.

Top Survey Solution For Business

Likeliness to Recommend

Pros

Diana K.

Unique survey experience, that can be better.

Likeliness to Recommend

Pros

Esther L.

Amazing Product!

Likeliness to Recommend

Pros

Most Popular Zoho Survey Comparisons

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Typeform

SurveySparrow

Feature Ratings

Questionnaire Design/Survey Builder

Branching and Logic

Templates & Question Library

Collaboration

Data Analysis and Visualization

Role and User Management

Customizable Branding

Multi-Channel Distribution

APIs and Integration

Multi-Media Support

Mobile Support

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Availability and Quality of Training