Zoho Survey Logo Award Winner Product Badge
Zoho Survey Logo Award Winner Product Badge
Zoho

Zoho Survey

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Zoho Survey
8.8 /10

What is Zoho Survey?

Zoho Survey is an online survey tool used to create surveys and research questionnaires. We have everything you need to create surveys easily, gather opinions, analyze data, and make smarter decisions.

Company Details


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Awards & Recognition

Zoho Survey won the following awards in the Survey Software category

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Zoho Survey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Survey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Survey?

0% Negative
6% Neutral
94% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 88

Questionnaire Design/Survey Builder

91

Branching and Logic

89

Templates & Question Library

89

Collaboration

88

Data Analysis and Visualization

88

Role and User Management

88

Customizable Branding

88

Multi-Channel Distribution

87

APIs and Integration

87

Multi-Media Support

85

Mobile Support

85

Vendor Capability Ratings

Average 87

Ease of Data Integration

90

Ease of Implementation

90

Business Value Created

90

Usability and Intuitiveness

89

Ease of Customization

88

Breadth of Features

87

Quality of Features

87

Product Strategy and Rate of Improvement

86

Ease of IT Administration

86

Vendor Support

85

Availability and Quality of Training

83

Zoho Survey Reviews

Ondera G.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

The best product to use when looking for informati

Likeliness to Recommend

9 /10

What differentiates Zoho Survey from other similar products?

Zoho Survey enables one to gather and analyse information that he or she requires.

What is your favorite aspect of this product?

It helps one to critically analyse data and have enough information.

What do you dislike most about this product?

You have to be so accurate with what you are looking for when you use this product.

What recommendations would you give to someone considering this product?

I would highly recommend this product when it comes to looking for information.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Tom L.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Zoho Survey - great survey tool

Likeliness to Recommend

8 /10

What differentiates Zoho Survey from other similar products?

Zoho survey is easy to use and highly adaptable

What is your favorite aspect of this product?

Zoho surveys is easy to use, it creates fully customizable surveys gives good data presentation as it offers different types of questions. In addition, it provides more insights from prospective customers and our clients. Finally, it allows the designer to see all questions in one page

What do you dislike most about this product?

With zoho surveys sometimes it can be difficult to identify surveys that are active. Including some branding in the surveys is also missing

What recommendations would you give to someone considering this product?

With zoho survey you are set to go as it has everything you need in a survey platform. Therefore, I highly recommend for others to use.

Pros

  • Reliable
  • Effective Service
  • Fair
  • Acts with Integrity

Saleem A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Honest review of Zoho.com

Likeliness to Recommend

10 /10

What differentiates Zoho Survey from other similar products?

Although we like Campaigns, our corporate headquarters does not permit us to use that platform. But fortunately, Zoho CRM includes the majority of what we require for our marketing and sales staff to be effective. We may reconsider campaigns in the future, but for now, we are content with the state of affairs.

What is your favorite aspect of this product?

The simplicity of having all of my current and potential prospects in one location is the finest feature of Zoho CRM. The "opportunity" area is very helpful to me because it enables me to assess my current situation and organize any necessary follow-up chores. The reports part is very useful for my team and me to create realistic objectives because it tells us how well we did in terms of sales last month and how our prediction looks for the coming months. The option to sync customer information between Aircall and WordPress is another fantastic feature.

What do you dislike most about this product?

We operate on the Zoho One platform, which makes keeping track of things much simpler. Its integration with Books (accounting software) and CRM could be improved, but that is the only drawback. The two systems communicate well enough, but there are some places where information is lost in the process.

What recommendations would you give to someone considering this product?

Maintaining our little database has been made much easier by the ability to send emails from Zoho CRM. Additionally, it allowed us to maintain tabs on who received our emails and which ones bounced back. Our salespeople have found it useful to keep track of contacts and when they last spoke using the notes section.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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