Zoho Survey Logo Award Winner Product Badge
Zoho Survey Logo Award Winner Product Badge
Zoho

Zoho Survey

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Zoho Survey
9.0 /10

What is Zoho Survey?

Zoho Survey is an online survey tool used to create surveys and research questionnaires. We have everything you need to create surveys easily, gather opinions, analyze data, and make smarter decisions.

Company Details


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Awards & Recognition

Zoho Survey won the following awards in the Survey Software category

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Zoho Survey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Survey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Survey?

0% Negative
6% Neutral
94% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 88

Questionnaire Design/Survey Builder

91

Branching and Logic

89

Templates & Question Library

89

Collaboration

88

Data Analysis and Visualization

88

Role and User Management

88

Customizable Branding

88

Multi-Channel Distribution

87

APIs and Integration

87

Multi-Media Support

85

Mobile Support

85

Vendor Capability Ratings

Average 87

Ease of Data Integration

90

Ease of Implementation

90

Business Value Created

89

Usability and Intuitiveness

89

Ease of Customization

88

Breadth of Features

87

Quality of Features

87

Product Strategy and Rate of Improvement

86

Ease of IT Administration

86

Vendor Support

85

Availability and Quality of Training

83

Zoho Survey Reviews

Dheeraj U.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

fantastic and great platform for data collection

Likeliness to Recommend

8 /10

What differentiates Zoho Survey from other similar products?

This software is helping me a lot by collecting data from my candidates and clients. Using that data, we analyze the success and failures of our recruitment process. After researching, we work and improve our bad areas to make our business more effective. Overall, the performance and efficiency got increased after using the Zoho Survey. It is one of the fantastic tools available in the market.

What is your favorite aspect of this product?

The user interface is exciting and attractive. The best thing is that it allows us to invite many participants to take surveys. It offers impressive survey templates to make creative and engaging surveys. Also, the UI is simple and easy to operate. It integrates with other Zoho Tools and syncs data over the cloud. The data gathered by the surveys is secure within its servers.

What do you dislike most about this product?

It needs integration increased with other external software too like Microsoft Excel, Google Sheets, etc. Some more analytics regarding the data gathered need to be introduced to make it more appealing.

What recommendations would you give to someone considering this product?

One of the best tools for survey and data or information collection. A must-try and recommended tool from my side.

Pros

  • Client Friendly Policies
  • Fair
  • Client's Interest First
  • Appreciates Incumbent Status

Cons

  • Less Generous

Sanjeet A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Great and simple tool

Likeliness to Recommend

7 /10

What differentiates Zoho Survey from other similar products?

We needed it mainly to collect responses from our external customers and to have an anonymous and unconstrained feedback of the quality of service we were providing. It allowed us to have an area where we have all the feedback from different campaigns and it allows us to analyze them more deeply, it allowed us to determine the points of failure or dissatisfaction so we can focus on them and improve our quality of service.

What is your favorite aspect of this product?

It is very easy to use and allows the survey creator to check everything from the main page. The modules are quite flexible with a wide choice of customization, we were able to use it to create satisfaction surveys and poll our customers but we were also able to use it in a roundabout way to create forms for our technicians with a checklist to follow and fill in when deploying the machines, with this system we were able to collect all the information in a centralized way and see a global follow-up.

What do you dislike most about this product?

No particular bugs, it works pretty well and does the job of collecting the surveys and expected responses.

What recommendations would you give to someone considering this product?

Just try the solution and make your opinion, it helped us to improve our quality of service by identifying our defects. And if you already have solutions in the zoho eco system, no reason not to try!

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Performance Enhancing

Parth K.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

The ultimate tool for professional surveys

Likeliness to Recommend

9 /10

What differentiates Zoho Survey from other similar products?

It is a very intuitive and convenient tool. There are already built-in templates to create votes very easily, and you can add audio, video or images. The reporting system isn't the most complete, but it does the job.

What is your favorite aspect of this product?

I like its user interface, easy to navigate and take polls on it. It provides various survey templates according to different purposes like educational, marketing, event or business survey etc. I love these templates, it helps us to complete a professional survey in minutes.

What do you dislike most about this product?

Zoho surveys are a lengthy process overall as they sometimes don't account for real-time crashes, bugs, or complaints, and take time to get to the right people.

What recommendations would you give to someone considering this product?

I recommend this tool to all companies and individuals looking to conduct professional surveys with more custom fields.

Pros

  • Reliable
  • Unique Features
  • Inspires Innovation
  • Caring

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