Zoho

Zoho Expense

8.2 /10

What is Zoho Expense?

Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements.

Company Details

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Awards & Recognition

Zoho Expense won the following awards in the Expense Management category

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2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

11 Top Rated Capabilities

9 Top Rated Features

2021

Zoho Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Expense.

86 Likeliness to Recommend

92 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Expense?

5% Negative

7% Neutral

88% Positive

Pros

Security Protects
Acts with Integrity
Reliable
Respectful

Feature Ratings

Average 85

Expense Detail Tracking

Single Sign-On (SSO)

Approval Workflow

Expense Itemization

Mobile App or Mobile Browser Support

Travel and Accommodation Booking

Receipt Image Submission

Desktop Browser Support

Multi Currency

Expense Policy Aware

Travel Profile

Vendor Capability Ratings

Average 81

Ease of Customization

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Zoho Expense Reviews

Gabriel C.

Role: Information Technology
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jul 2020

Automation of expense management

Likeliness to Recommend

9 /10

What differentiates Zoho Expense from other similar products?

Credit card transaction can be captured automatically using Zoho expense and turned into expenses. It enforces company expenses policies in terms of expenditure, ensures no one overspends.

What is your favorite aspect of this product?

Integrates with other solutions from Zoho. It does expense monitoring and reporting very effectively which was our main issue. Receipts and credit cards can easily be converted into expenses automatically. The receipts can be grouped together to produce reports. It can submit complete reports on mobile phones. Well easily keeps track of expenses so reimbursement is easy.

What do you dislike most about this product?

So far Zoho expense has met all our need. we have nothing to dislike.

What recommendations would you give to someone considering this product?

Zoho expense manages expenses and monitors expenses too in a very easy and automatic way. The fact that it can capture receipts and credit cards automatically and turn them into expenses id very helpful. It can also produce instant reports even o mobile phones so you need not worry. I highly recommend Zoho expense for anyone seeking to mange the expenses o their organization.

Pros

Continually Improving Product
Trustworthy
Unique Features
Efficient Service

Anne K.

Role: Operations
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2020

Best platform for executing expense management

Likeliness to Recommend

10 /10

What differentiates Zoho Expense from other similar products?

Its ability of automating a number of expense-related operations and record them in our book of transactions in a snap.

What is your favorite aspect of this product?

Its an easy to use software that turns the tedious process of expense management into an enjoyable one that making it reliable. It helps us capture all the expenses thus improve our revenue management process. Customer support is available and willing to help at all times hence prove to be reliable.

What do you dislike most about this product?

Sometimes its learning curve is stiff and not an easy one

What recommendations would you give to someone considering this product?

It will improve the way you manage your expenses and ensure you don't miss any of it thus have a good standing with your creditors.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Zoho Expense

What is Zoho Expense?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

Zoho Expense Ratings

86 Likeliness to Recommend

92 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Zoho Expense?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Multi Currency The ability to record expenses in multiple currencies in a single report.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoho Expense Reviews

Gabriel C.

Automation of expense management

Likeliness to Recommend

Pros

Anne K.

Best platform for executing expense management

Likeliness to Recommend

Pros

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Feature Ratings

Expense Detail Tracking

Single Sign-On (SSO)

Approval Workflow

Expense Itemization

Mobile App or Mobile Browser Support

Travel and Accommodation Booking

Receipt Image Submission

Desktop Browser Support

Multi Currency

Expense Policy Aware

Travel Profile

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Quickbooks Expense Tracking