Zoho

Zoho Expense

Composite Score

7.9 /10

CX Score

8.2 /10

11 Reviews Write a Review

Claim Software

What is Zoho Expense?

Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements. Experience the convenience of simplified travel booking, faster expense reporting, and effective cost control. With Zoho Expense, take the first step to revolutionize the way you manage travel and expense.

Company Details

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Zoho Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

90 Plan to Renew

82 Satisfaction of Cost Relative to Value

100

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 100%
Negotiation and Contract:: 89%
Conflict Resolution:: 98%
Strategy & Innovation:: 88%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Expense?

9% Negative

10% Neutral

81% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 83

Savings Optimization

Bank/Credit Card Integration

Notifications/Alerts/Updates

Rate Tracking

Mobile

Sustainability Reports

Travel and Accommodation Booking

Self-Service

Policy Configuration/Implementation

Expense Management

AI Driven Personalization

Vendor Capability Ratings

Average 78

Quality of Features

Ease of Customization

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Also Featured in...

Expense Management

Score 7.9

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Zoho Expense Reviews

Deepika T.

Role: Vendor Management
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

User-Friendly Interface Cost Effective

Likeliness to Recommend

10 /10

What differentiates Zoho Expense from other similar products?

Cost Efffective User Frinedly Mobile Accessibiliy Customer Support Comprehensive Reporting Customizable Workflows Automation and Integration

What is your favorite aspect of this product?

User Friendly Interface Easy configuration We can make changes as pe rthe org policy

What do you dislike most about this product?

No as of now

What recommendations would you give to someone considering this product?

Start with a Clear Implementation Plan customize Your Workflows Train Your Team Integrate with Other Tools Maintain Good Documentation Regularly Review and Analyze Expenses Evaluate the Cost-Efficiency

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Deepak K.

Role: Finance
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

NIce to have this feature and esaiily trackeable

Likeliness to Recommend

8 /10

What differentiates Zoho Expense from other similar products?

Esae of teaching emplyess

What is your favorite aspect of this product?

mobile app

What do you dislike most about this product?

somewhat uncustomisable

What recommendations would you give to someone considering this product?

easy tu use and implement

Pros

Performance Enhancing
Over Delivered
Security Protects
Helps Innovate

Laura S.

Role: Finance
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use and fantastic product

Likeliness to Recommend

9 /10

What differentiates Zoho Expense from other similar products?

Haven't tried other products

What is your favorite aspect of this product?

Ease of use and integration

What do you dislike most about this product?

Technical bugs

What recommendations would you give to someone considering this product?

Ease of use, integration with accounting software

Pros

Efficient Service
Helps Innovate
Continually Improving Product
Reliable

Zoho Expense

What is Zoho Expense?

Company Details

Need Assistance?

Zoho Expense Ratings

89 Likeliness to Recommend

90 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Zoho Expense?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Savings Optimization Travel data analytics provide insights that identify opportunities for savings, allowing users to maximize their travel spend budgets.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Rate Tracking Compares fares between different booking options and monitors the rates/cost of different travel options over time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Sustainability Reports Individual CO2 impact reports in real-time for all travel services allows employees to make more environmentally conscious and sustainable travel plans.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Expense Management

Zoho Expense Reviews

Deepika T.

User-Friendly Interface Cost Effective

Likeliness to Recommend

Pros

Deepak K.

NIce to have this feature and esaiily trackeable

Likeliness to Recommend

Pros

Laura S.

Easy to use and fantastic product

Likeliness to Recommend

Pros

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Feature Ratings

Savings Optimization

Bank/Credit Card Integration

Notifications/Alerts/Updates

Rate Tracking

Mobile

Sustainability Reports

Travel and Accommodation Booking

Self-Service

Policy Configuration/Implementation

Expense Management

AI Driven Personalization

Vendor Capability Ratings

Quality of Features

Ease of Customization

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Usability and Intuitiveness