Zoho

Zoho Expense

Composite Score

8.2 /10

CX Score

8.1 /10

52 Reviews Write a Review

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What is Zoho Expense?

Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements.

Company Details

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Awards & Recognition

Zoho Expense won the following awards in the Expense Management category

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2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

11 Top Rated Capabilities

9 Top Rated Features

2021

Zoho Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Expense.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Expense?

5% Negative

7% Neutral

88% Positive

Pros

Security Protects
Acts with Integrity
Respectful
Fair

Feature Ratings

Average 85

Expense Detail Tracking

Approval Workflow

Single Sign-On (SSO)

Expense Itemization

Mobile App or Mobile Browser Support

Travel and Accommodation Booking

Receipt Image Submission

Desktop Browser Support

Multi Currency

Expense Policy Aware

Travel Profile

Vendor Capability Ratings

Average 80

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Quality of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Zoho Expense Reviews

Elizza T.

Role: Human Resources
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Great expense tracker

Likeliness to Recommend

7 /10

What differentiates Zoho Expense from other similar products?

Can be integrated with other Zoho products

What is your favorite aspect of this product?

The tracker

What do you dislike most about this product?

It's pretty great and does what we need

What recommendations would you give to someone considering this product?

Amazing application to keep track of the expenses

Pros

Enables Productivity
Helps Innovate
Continually Improving Product
Reliable

Chase B. G.

Role: C-Level
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Outdated, use a credit card company like Divvy

Likeliness to Recommend

3 /10

What differentiates Zoho Expense from other similar products?

Nothing, it is like your standard receipt capture service

What is your favorite aspect of this product?

None, we stopped using it.

What do you dislike most about this product?

Receipt capture software is outdated, banks and credit card companies like Divvy are integrating receipt capture into one platform. We use Divvy now. Instead of using a bank card and then capturing receipts and taking all that work it is all integrated into Divvy and takes a fraction of the time.

What recommendations would you give to someone considering this product?

None, use Divvy.

Pros

Trustworthy
Fair
Altruistic
Over Delivered

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Kaleb T.

Role: C-Level
Industry: Chemicals
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Outdated mode of expense capture and management

Likeliness to Recommend

3 /10

What differentiates Zoho Expense from other similar products?

I switched to Zoho from an Oracle product that we had problems with and honestly it was pretty much the same thing as every other expense management tool. The auto-capture function on receipts was something different, but it is super-slow so we hardly used it.

What is your favorite aspect of this product?

It was very user friendly and customizable, also really cheap.

What do you dislike most about this product?

The support isn't great, they outsource everything to a foreign country so there was often a communication barrier. I was promised a lot of usability when I started such as credit card and ERP integration and they just couldn't do it in the end.

What recommendations would you give to someone considering this product?

If you are looking for an affordable, but outdated way to track expenses, go for it. But you are looking for some innovative expense capture, I personally would look for a credit card company that has it integrated within their card usage. We went with a company called Divvy and it has literally been a life-saver for our company's credit card management. It is so much easier for me to account for the expenses on Divvy than it was with Zoho.

Pros

Includes Product Enhancements
Security Protects
Reliable
Acts with Integrity

Cons

Less Effective Service
Under Delivered
Less Efficient Service

Zoho Expense

What is Zoho Expense?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

Zoho Expense Ratings

86 Likeliness to Recommend

92 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Zoho Expense?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Multi Currency The ability to record expenses in multiple currencies in a single report.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoho Expense Reviews

Elizza T.

Great expense tracker

Likeliness to Recommend

Pros

Chase B. G.

Outdated, use a credit card company like Divvy

Likeliness to Recommend

Pros

Cons

Kaleb T.

Outdated mode of expense capture and management

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Expense Detail Tracking

Approval Workflow

Single Sign-On (SSO)

Expense Itemization

Mobile App or Mobile Browser Support

Travel and Accommodation Booking

Receipt Image Submission

Desktop Browser Support

Multi Currency

Expense Policy Aware

Travel Profile

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Quality of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

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