Zoho Expense Logo
Zoho Expense Logo
Zoho

Zoho Expense

Composite Score
8.2 /10
CX Score
8.1 /10
Category
Zoho Expense
8.2 /10

What is Zoho Expense?

Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements.

Company Details


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Awards & Recognition

Zoho Expense won the following awards in the Expense Management category

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Zoho Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Expense.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Expense?

5% Negative
7% Neutral
88% Positive

Pros

  • Security Protects
  • Acts with Integrity
  • Respectful
  • Fair

Feature Ratings

Average 85

Expense Detail Tracking

89

Approval Workflow

86

Single Sign-On (SSO)

86

Expense Itemization

85

Mobile App or Mobile Browser Support

83

Travel and Accommodation Booking

83

Receipt Image Submission

83

Desktop Browser Support

82

Multi Currency

81

Expense Policy Aware

81

Travel Profile

80

Vendor Capability Ratings

Average 80

Ease of Implementation

82

Breadth of Features

82

Usability and Intuitiveness

82

Ease of Customization

82

Ease of Data Integration

81

Quality of Features

81

Business Value Created

81

Ease of IT Administration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Vendor Support

75

Zoho Expense Reviews

Gabriel C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jul 2020

Automation of expense management

Likeliness to Recommend

9 /10

What differentiates Zoho Expense from other similar products?

Credit card transaction can be captured automatically using Zoho expense and turned into expenses. It enforces company expenses policies in terms of expenditure, ensures no one overspends.

What is your favorite aspect of this product?

Integrates with other solutions from Zoho. It does expense monitoring and reporting very effectively which was our main issue. Receipts and credit cards can easily be converted into expenses automatically. The receipts can be grouped together to produce reports. It can submit complete reports on mobile phones. Well easily keeps track of expenses so reimbursement is easy.

What do you dislike most about this product?

So far Zoho expense has met all our need. we have nothing to dislike.

What recommendations would you give to someone considering this product?

Zoho expense manages expenses and monitors expenses too in a very easy and automatic way. The fact that it can capture receipts and credit cards automatically and turn them into expenses id very helpful. It can also produce instant reports even o mobile phones so you need not worry. I highly recommend Zoho expense for anyone seeking to mange the expenses o their organization.

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Efficient Service

Anne K.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2020

Best platform for executing expense management

Likeliness to Recommend

10 /10

What differentiates Zoho Expense from other similar products?

Its ability of automating a number of expense-related operations and record them in our book of transactions in a snap.

What is your favorite aspect of this product?

Its an easy to use software that turns the tedious process of expense management into an enjoyable one that making it reliable. It helps us capture all the expenses thus improve our revenue management process. Customer support is available and willing to help at all times hence prove to be reliable.

What do you dislike most about this product?

Sometimes its learning curve is stiff and not an easy one

What recommendations would you give to someone considering this product?

It will improve the way you manage your expenses and ensure you don't miss any of it thus have a good standing with your creditors.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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