Zoho

Zoho Expense

Composite Score

8.2 /10

CX Score

8.1 /10

52 Reviews Write a Review

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What is Zoho Expense?

Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements.

Company Details

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Awards & Recognition

Zoho Expense won the following awards in the Expense Management category

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2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

11 Top Rated Capabilities

9 Top Rated Features

2021

Zoho Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Expense.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Expense?

5% Negative

7% Neutral

88% Positive

Pros

Security Protects
Acts with Integrity
Respectful
Fair

Feature Ratings

Average 85

Expense Detail Tracking

Approval Workflow

Single Sign-On (SSO)

Expense Itemization

Mobile App or Mobile Browser Support

Travel and Accommodation Booking

Receipt Image Submission

Desktop Browser Support

Multi Currency

Expense Policy Aware

Travel Profile

Vendor Capability Ratings

Average 80

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Quality of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Zoho Expense Reviews

Puran S.

Role: C-Level
Industry: Agriculture
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to integrate with other Zoho products.

Likeliness to Recommend

8 /10

What differentiates Zoho Expense from other similar products?

To be honest I have not used other products but what I like most in Zoho expense is its integrity with other Zoho products such as Zoho Books, Zoho People, and Zoho Payroll that makes my task pretty easy.

What is your favorite aspect of this product?

How it integrates the data with other Zoho products like within a second my expenses will be reflected in Zoho books on submission of an expense report.

What do you dislike most about this product?

I would say lack of features in some cases and customization that we require at our end.

What recommendations would you give to someone considering this product?

Go for it if you are using other Zoho products as well else would recommend doing research by yourself to make sure it makes sense for you to get the paid version which is slightly expensive.

Pros

Effective Service
Acts with Integrity
Reliable
Enables Productivity

Denise L.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use and saves me so much time!

Likeliness to Recommend

8 /10

What differentiates Zoho Expense from other similar products?

It was the cheaper option, and having other zoho products it seemed like a good fit. It was easy to use and quickly proved it's worth, making the inputting of receipts very fast.

What is your favorite aspect of this product?

Being able to take accurate photos of receipts and produce reports from the quickly and easily.

What do you dislike most about this product?

There isn't anything I dislike

What recommendations would you give to someone considering this product?

If you need to enter a large number of receipts regularly then this is a god send, it'll cut your entry time considerably.

Pros

Saves Time
Reliable
Performance Enhancing
Enables Productivity

Kowshick B.

Role: Operations
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Zoho Expense - The best expense softwa

Likeliness to Recommend

10 /10

What differentiates Zoho Expense from other similar products?

Zoho is the best expense management software, to manage travel, cash, card, official and personal expenses in a very efficient way, it's well organized and makes the users use it in a bit comfortable way. the major plus of this software is its simplicity and transparency. No unnecessary data to be added and it's precise and perfect to manage the user's expenses

What is your favorite aspect of this product?

My favourite part is it's the user interface and user experience, The process flow is very simple and the terminologies used for this tool also user friendly, Other than this is the integration with other Zoho tools and the major plus it's integration with mobile platforms and web consoles. Both are very interactive and colourful

What do you dislike most about this product?

No dislikes from my end

What recommendations would you give to someone considering this product?

If you are really in need of software that generates reports on your expense data with a simple process, Then you just give it a try on the Zoho expense

Pros

Transparent
Includes Product Enhancements
Appreciates Incumbent Status
Security Protects

Zoho Expense

What is Zoho Expense?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

Zoho Expense Ratings

86 Likeliness to Recommend

92 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Zoho Expense?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Multi Currency The ability to record expenses in multiple currencies in a single report.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoho Expense Reviews

Puran S.

Easy to integrate with other Zoho products.

Likeliness to Recommend

Pros

Denise L.

Easy to use and saves me so much time!

Likeliness to Recommend

Pros

Kowshick B.

Zoho Expense - The best expense softwa

Likeliness to Recommend

Pros

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Feature Ratings

Expense Detail Tracking

Approval Workflow

Single Sign-On (SSO)

Expense Itemization

Mobile App or Mobile Browser Support

Travel and Accommodation Booking

Receipt Image Submission

Desktop Browser Support

Multi Currency

Expense Policy Aware

Travel Profile

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Quality of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Quickbooks Expense Tracking