Zoho

Zoho Cliq

Composite Score

8.9 /10

CX Score

9.2 /10

85 Reviews Write a Review

Claim Software

What is Zoho Cliq?

Zoho Cliq is a business communication software that helps simplify and streamline your communication with organized conversations and information that's easy to find. Cliq is designed to enable a hybrid work style, where you can log in to work through any device from anywhere. This helps improve your team's overall productivity and, in turn, impacts the performance of your business postively.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Zoho Cliq Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Cliq.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Cliq?

0% Negative

4% Neutral

96% Positive

Pros

Fair
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 85

Instant Messaging

Notifications

File Sharing Collaboration

Integration With Productivity Tools

Document Collaboration

Search

Granular Access Management

Cross Platform Support

Voice and Video Collaboration

Task Management

Screen Sharing

Vendor Capability Ratings

Average 83

Quality of Features

Ease of IT Administration

Ease of Implementation

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.9

View Zoho Cliq in this category (opens in a new tab)

Zoho Cliq Reviews

Darrel C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

"Incredible Product"

Likeliness to Recommend

9 /10

What differentiates Zoho Cliq from other similar products?

The platform also offers a wide range of features for team communication and collaboration, including instant messaging, voice and video calls, and file sharing as compared to other alternative products.

What is your favorite aspect of this product?

The platform offers a wide range of features for team communication and collaboration, including instant messaging, voice and video calls, and file sharing.

What do you dislike most about this product?

While it integrates with popular third-party apps, the selection of integrations may not be as extensive as some other collaboration platforms.

What recommendations would you give to someone considering this product?

Before considering Zoho Cliq, ensure you develop built-in analytics and reporting capabilities to help teams gain insights into communication patterns, team performance, and productivity metrics. This would enable organizations to make data-driven decisions and optimize their workflows.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Sean S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Zoho Cliq: Simplifying Inter-Team Cooperation

Likeliness to Recommend

9 /10

What differentiates Zoho Cliq from other similar products?

Its secure channels allow us to chat directly with Scrum masters and lead developers, ensuring that new sprints won't impact existing query logic, schema dependencies, or cache integrity across shared tables. The option to mention specific users allows for efficient coordination on deployment timing without causing productivity interruptions. Threaded message histories also facilitate transparent tracking of any necessary database tweaks to restore performance standards for feature teams. Rather than relying on buried emails, Cliq maintains a complete chronology of decisions as a reference for future releases.

What is your favorite aspect of this product?

One great tool for encouraging more extensive team discussions is Zoho Cliq. It is essential to validate index optimization or ETL changes through peer review before new fields are introduced by a feature team. The chat room style threads keep all inputs grouped for streamlined sign-off.

What do you dislike most about this product?

Although Zoho Cliq lacks advanced notification filters to customize alerts when I am offline, it provides a unified collaboration window for development teams to promptly resolve any backend database constraints, which is indispensable.

What recommendations would you give to someone considering this product?

Efficient communication channels with development teams are crucial, especially when data changes or access issues arise. While Zoho Cliq may struggle to keep pace with Agile software and delivery pipelines that require tight coordination across functions, it remains a valuable tool for facilitating collaboration and resolving issues.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Cavin S.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Unique Features.

Likeliness to Recommend

9 /10

What differentiates Zoho Cliq from other similar products?

Zoho Cliq offers a range of bots and integrations with other Zoho apps and third-party services, enabling automation and extending functionality.

What is your favorite aspect of this product?

Users can customize their Cliq experience with bots, integrations, and channel settings tailored to their specific needs.

What do you dislike most about this product?

New users may experience a learning curve when navigating Cliq's features and customization options.

What recommendations would you give to someone considering this product?

Provide adequate training and resources to help users fully leverage Cliq's features and customization options.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Zoho Cliq

What is Zoho Cliq?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Zoho Cliq Ratings

87 Likeliness to Recommend

1 Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Zoho Cliq?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Notifications Tool alerts business of an application generated event.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Search The system can search an entire body of a document for a keyword or phrase.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Screen Sharing The ability to share screens.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Zoho Cliq Reviews

Darrel C.

"Incredible Product"

Likeliness to Recommend

Pros

Sean S.

Zoho Cliq: Simplifying Inter-Team Cooperation

Likeliness to Recommend

Pros

Cavin S.

Unique Features.

Likeliness to Recommend

Pros

Most Popular Zoho Cliq Comparisons

Workplace from Meta

Hive

Flock

Salesforce Chatter

Mattermost

Zulip

1
Since last award

Feature Ratings

Instant Messaging

Notifications

File Sharing Collaboration

Integration With Productivity Tools

Document Collaboration

Search

Granular Access Management

Cross Platform Support

Voice and Video Collaboration

Task Management

Screen Sharing

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Ease of Implementation

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Vendor Support