Zoho

Zoho Cliq

Composite Score

8.9 /10

CX Score

9.2 /10

85 Reviews Write a Review

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What is Zoho Cliq?

Zoho Cliq is a business communication software that helps simplify and streamline your communication with organized conversations and information that's easy to find. Cliq is designed to enable a hybrid work style, where you can log in to work through any device from anywhere. This helps improve your team's overall productivity and, in turn, impacts the performance of your business postively.

Company Details

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Zoho Cliq Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Cliq.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Cliq?

0% Negative

4% Neutral

96% Positive

Pros

Fair
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 85

Instant Messaging

Notifications

File Sharing Collaboration

Integration With Productivity Tools

Document Collaboration

Search

Granular Access Management

Cross Platform Support

Voice and Video Collaboration

Task Management

Screen Sharing

Vendor Capability Ratings

Average 83

Quality of Features

Ease of IT Administration

Ease of Implementation

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.9

View Zoho Cliq in this category (opens in a new tab)

Zoho Cliq Reviews

Elizza T.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

User Friendly and easy to administer

Likeliness to Recommend

9 /10

What differentiates Zoho Cliq from other similar products?

The search button will help you find a message or a file that has been sent years ago.

What is your favorite aspect of this product?

The search option in each channel and for the whole application is very useful.

What do you dislike most about this product?

I guess we would just like to customize what can be seen in our profile because as of the moment it shared our personal number and Zoho Cliq support says there is no way we can remove it at the moment if it is added to our Zoho People profile.

What recommendations would you give to someone considering this product?

A great tool to communicate fast with your employees. Very easy to administer!

Pros

Continually Improving Product
Helps Innovate
Performance Enhancing
Enables Productivity

Prashant M.

Role: Human Resources
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

It can be awesome with effective support.

Likeliness to Recommend

5 /10

What differentiates Zoho Cliq from other similar products?

Integrated with all the different Zoho Apps

What is your favorite aspect of this product?

Single platform integrated with Zoho Apps

What do you dislike most about this product?

Support from Zoho

What recommendations would you give to someone considering this product?

Validate strongly the implementation partner and support provided by Zoho. Also please keep in mind the additional cost based on the usage.

Pros

Inspires Innovation
Fair
Continually Improving Product
Performance Enhancing

Cons

Vendor's Interest First
Less Friendly Negotiation
Inhibits Innovation

Gabor Aviana G.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

An addition without regrets

Likeliness to Recommend

8 /10

What differentiates Zoho Cliq from other similar products?

Communication among co-workers can be a bit tricky when you need to leave your desk and go to another department. If you are working online it makes it harder, I work in a company where communication with others is the key and currently we are all working from home, thanks to the pandemic! We are already using other Zoho applications and this one is an addition, a great one I must say! It helps communicate and chat with other members way more easily and get the job done in no time

What is your favorite aspect of this product?

The best thing is that it is easy to integrate with other Zoho applications that we were already using. I must say that it works well on laptops and desktops better than mobile phones. My favorite is their bot integration which helps with work greatly. You can do customization in it and respond to workers in real time.

What do you dislike most about this product?

The same app works not as well on phones as it does on laptops or desktops. I have no idea why this issue happens to every other person but it is legitimate and needs some work done on it. I personally like it and enjoy using it.

What recommendations would you give to someone considering this product?

If you or your company is a Zoho CRM user overall, it’s a good choice. If not, then it will be a hassle for you because you will not have many apps and platforms to integrate it with. However, if I talk about the user experience it’s a good addition to enhance the overall communication with colleagues.

Pros

Efficient Service
Effective Service
Respectful
Reliable

Zoho Cliq

What is Zoho Cliq?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

Zoho Cliq Ratings

87 Likeliness to Recommend

1 Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Zoho Cliq?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Notifications Tool alerts business of an application generated event.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Search The system can search an entire body of a document for a keyword or phrase.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Screen Sharing The ability to share screens.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Zoho Cliq Reviews

Elizza T.

User Friendly and easy to administer

Likeliness to Recommend

Pros

Prashant M.

It can be awesome with effective support.

Likeliness to Recommend

Pros

Cons

Gabor Aviana G.

An addition without regrets

Likeliness to Recommend

Pros

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Feature Ratings

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