Zoho

Zoho Cliq

Composite Score

8.9 /10

CX Score

9.2 /10

85 Reviews Write a Review

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What is Zoho Cliq?

Zoho Cliq is a business communication software that helps simplify and streamline your communication with organized conversations and information that's easy to find. Cliq is designed to enable a hybrid work style, where you can log in to work through any device from anywhere. This helps improve your team's overall productivity and, in turn, impacts the performance of your business postively.

Company Details

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Zoho Cliq Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Cliq.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Cliq?

0% Negative

4% Neutral

96% Positive

Pros

Fair
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 85

Instant Messaging

Notifications

File Sharing Collaboration

Integration With Productivity Tools

Document Collaboration

Search

Granular Access Management

Cross Platform Support

Voice and Video Collaboration

Task Management

Screen Sharing

Vendor Capability Ratings

Average 83

Quality of Features

Ease of IT Administration

Ease of Implementation

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.9

View Zoho Cliq in this category (opens in a new tab)

Zoho Cliq Reviews

Manish S.

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

The Best Team Communication App

Likeliness to Recommend

10 /10

What differentiates Zoho Cliq from other similar products?

Its easy to use, integration with other applications and pricing make it different from others.

What is your favorite aspect of this product?

- First things first, it always opens with a positive quote and boosts my productivity - Remote work check-in & out to track the working hours - Clean Dashboard with call & chat history and file management - Like other Zoho apps, it also allows customizing the dashboard as per your choice - Note-taking feature allows you to take takes even on a call - And the best part is since it's a part of the Zoho universe, it integrates very well with other Zoho apps & makes my job a lot easier

What do you dislike most about this product?

There is nothing to dislike but suggestions. I missed 2 features a lot while using it: 1. Just like Slack the highlighting feature would be a great addition while on a Cliq call 2. If it shows the average reply time of each user so that we could evaluate the performance of the team

What recommendations would you give to someone considering this product?

Zoho Cliq is a killer tool for businesses that operate remotely. It can be the primary source of communication in your business. It also helps track the progress of every project. And its notification system is there to keep you on top of every conversation.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Hemanth G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Great internal team communication software

Likeliness to Recommend

10 /10

What differentiates Zoho Cliq from other similar products?

Zoho Cliq makes it very easy to search for other teammates internally. Also, searching old chat transcripts for documents and messages is pretty easy and that is what that makes Cliq unique

What is your favorite aspect of this product?

My favorite aspect of Cliq is the mobile application. It is supported across multiple operating systems and I like how smooth the application is.

What do you dislike most about this product?

I do not have any dislike with Zoho Cliq

What recommendations would you give to someone considering this product?

Zoho Cliq is a very smooth and fast communication tool which helps to get the content across without any hussle.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Tony M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Best internal communications platform

Likeliness to Recommend

8 /10

What differentiates Zoho Cliq from other similar products?

The one main differentiating factor of Zoho cliq is the mobile application that it offers. It is a very robust platform and very easy to navigate through Zoho Cliq

What is your favorite aspect of this product?

The calling feature is super awesome in Zoho Cliq. Also, it is very easy to share my screen

What do you dislike most about this product?

Group calling or huddle feature is not there which makes it hard to communicate with multiple team members at the same time

What recommendations would you give to someone considering this product?

Very good tool to purchase, especially for small and medium level businesses.

Pros

Reliable
Client Friendly Policies
Appreciates Incumbent Status
Continually Improving Product

Zoho Cliq

What is Zoho Cliq?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

Zoho Cliq Ratings

87 Likeliness to Recommend

1 Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Zoho Cliq?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Notifications Tool alerts business of an application generated event.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Search The system can search an entire body of a document for a keyword or phrase.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Screen Sharing The ability to share screens.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Zoho Cliq Reviews

Manish S.

The Best Team Communication App

Likeliness to Recommend

Pros

Hemanth G.

Great internal team communication software

Likeliness to Recommend

Pros

Tony M.

Best internal communications platform

Likeliness to Recommend

Pros

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