Zoho

Zoho Cliq

Composite Score

8.9 /10

CX Score

9.2 /10

85 Reviews Write a Review

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What is Zoho Cliq?

Zoho Cliq is a business communication software that helps simplify and streamline your communication with organized conversations and information that's easy to find. Cliq is designed to enable a hybrid work style, where you can log in to work through any device from anywhere. This helps improve your team's overall productivity and, in turn, impacts the performance of your business postively.

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Zoho Cliq Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Cliq.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Cliq?

0% Negative

4% Neutral

96% Positive

Pros

Fair
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 85

Instant Messaging

Notifications

File Sharing Collaboration

Integration With Productivity Tools

Document Collaboration

Search

Granular Access Management

Cross Platform Support

Voice and Video Collaboration

Task Management

Screen Sharing

Vendor Capability Ratings

Average 83

Quality of Features

Ease of IT Administration

Ease of Implementation

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.9

View Zoho Cliq in this category (opens in a new tab)

Zoho Cliq Reviews

Christine G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Customers at fingertips of the company

Likeliness to Recommend

10 /10

What differentiates Zoho Cliq from other similar products?

Zoho Cliq enhance customer relations as it allows sending bulk short messages to keep customers updated on new product and change of prices and advertisement to reach a wider market

What is your favorite aspect of this product?

Zoho Cliq allows to send bulk sms with just a click on the link

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Zoho Cliq is the best tool to reach out to your customers

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ana Laura B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Easy to use

Likeliness to Recommend

10 /10

What differentiates Zoho Cliq from other similar products?

The full integration with others Zoho's apps

What is your favorite aspect of this product?

It's so easy to use and I install also in my smartphone

What do you dislike most about this product?

The search

What recommendations would you give to someone considering this product?

It's easy to use so don't demand training, it's intuitive

Pros

Effective Service
Caring
Respectful
Reliable

Phillip S.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Easy to use. Keeps our worldwide team connected.

Likeliness to Recommend

10 /10

What differentiates Zoho Cliq from other similar products?

The phone call feature is helpful when texts become too long. Click the phone icon and connect.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Connecting video chats to my Mac can be slow and problematic. Freeze-ups, microphone not working.

What recommendations would you give to someone considering this product?

Use it, you'll love it

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Zoho Cliq

What is Zoho Cliq?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

Zoho Cliq Ratings

87 Likeliness to Recommend

1 Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Zoho Cliq?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Notifications Tool alerts business of an application generated event.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Search The system can search an entire body of a document for a keyword or phrase.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Screen Sharing The ability to share screens.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Zoho Cliq Reviews

Christine G.

Customers at fingertips of the company

Likeliness to Recommend

Pros

Ana Laura B.

Easy to use

Likeliness to Recommend

Pros

Phillip S.

Easy to use. Keeps our worldwide team connected.

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Notifications

File Sharing Collaboration

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Search

Granular Access Management

Cross Platform Support

Voice and Video Collaboration

Task Management

Screen Sharing

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Ease of Implementation

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

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Ease of Data Integration

Availability and Quality of Training

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