Zoho Cliq Logo Award Winner Product Badge
Zoho Cliq Logo Award Winner Product Badge
Zoho

Zoho Cliq

Composite Score
8.8 /10
CX Score
9.2 /10
Category
Zoho Cliq
8.8 /10

What is Zoho Cliq?

Zoho Cliq is a business communication software that helps simplify and streamline your communication with organized conversations and information that's easy to find. Cliq is designed to enable a hybrid work style, where you can log in to work through any device from anywhere. This helps improve your team's overall productivity and, in turn, impacts the performance of your business postively.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoho Cliq won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Zoho Cliq Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Cliq.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

2
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
95%
Conflict Resolution:
95%
Strategy & Innovation:
91%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Cliq?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
1% Negative
3% Neutral
96% Positive

Pros

  • Fair
  • Trustworthy
  • Transparent
  • Performance Enhancing

Feature Ratings

Average 83

Instant Messaging

86

Search

83

File Sharing Collaboration

83

Notifications

82

Integration With Productivity Tools

82

Granular Access Management

82

Document Collaboration

82

Cross Platform Support

79

Vendor Capability Ratings

Average 82

Quality of Features

84

Business Value Created

83

Ease of IT Administration

83

Breadth of Features

83

Ease of Implementation

82

Product Strategy and Rate of Improvement

82

Usability and Intuitiveness

81

Ease of Data Integration

80

Ease of Customization

80

Availability and Quality of Training

79

Vendor Support

78

Zoho Cliq Reviews

Vikas M.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Streamlining Communication With Intelligent Design

Likeliness to Recommend

8 /10

What differentiates Zoho Cliq from other similar products?

Zoho Cliq stands unique among messaging tools because it uses an innovative fork-out conversation view to structure advanced discussions, which both maintains context and stops information overload. The PrimeTime broadcasting feature in the platform allows leadership communications to grow from small teams to large-scale announcements. Users can leverage message formatting features that exceed industry standards to create structured messages that retain professional standards.

What is your favorite aspect of this product?

The platform stands out because of its clean interface design, which enhances readability and decreases visual clutter among other complex products. The channel organization system at Zoho Cliq strikes an ideal balance between organizational structure and adaptability to stop excessive communication area growth. Users have total control over interruptions through the notification hierarchy system, while critical messages maintain their automatic breaking capability.

What do you dislike most about this product?

The number of apps Zoho Cliq integrates with its marketplace is less extensive than competing tools, so users might encounter alternative methods to access specific tools. Video conference performance diminishes substantially when user traffic is at its peak, which causes interruptions during essential team meetings.

What recommendations would you give to someone considering this product?

This organization system allowed me to avoid disruptive context switching between conversations that depleted my concentration. The automated polling feature stands out to me the most because it replaces lengthy email exchanges with instant feedback collection that takes just minutes. The search capability in this tool has become a habit because I consistently recover important campaign briefs from previous months by entering only limited keywords, thus eliminating the need to spend hours reconstructing lost information found in email strings.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Pranjali T.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Using for 2 years – Truly most user-friendly tool

Likeliness to Recommend

9 /10

What differentiates Zoho Cliq from other similar products?

It’s just easier as compared to others. Like, everything’s in one place, and it’s not confusing to use. You can chat, do video calls, share stuff, and even set up your daily tasks or docs on the Bot chat. Feels like it’s made for actual people, not just tech pros.

What is your favorite aspect of this product?

My favorite part is definitely the bot feature. It makes life so much easier by sending notifications straight to me, so I don’t have to dig through my email. Instead of opening up my inbox, I can just click on the bot notification and open the documents right away. Super quick and saves time!

What do you dislike most about this product?

Honestly, there’s nothing I really dislike about the product. It does what it’s supposed to do, and I haven’t had any major issues yet. If anything, there might be a few small updates that could make it even better.

What recommendations would you give to someone considering this product?

I’d definitely recommend giving it a try, especially if you need a tool that’s simple, straightforward, and doesn’t overwhelm you with unnecessary features. For me it’s perfect for keeping the communications smooth and organized, whether it’s for chatting or managing tasks. Just dive in and explore, it's easy to pick up, and you'll get the hang of it.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Saves Time

Ernesto C.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

It is integral to communication and collaboration.

Likeliness to Recommend

9 /10

What differentiates Zoho Cliq from other similar products?

What sets Zoho Cliq apart is its smooth connection with the Zoho ecosystem, which saves time and money by enabling you to share documents, manage projects, and access other suite apps from a single platform.

What is your favorite aspect of this product?

My favorite feature is that it allows you to automate tedious processes and increase team productivity; You can customize workflows using bots and custom commands.

What do you dislike most about this product?

My biggest pet peeve is that alerts can occasionally be delayed, particularly when using mobile devices, which can make it challenging to communicate in real time.

What recommendations would you give to someone considering this product?

Since it allows you to manage team discussions, share files, and organize work in a collaborative environment, I recommend Zoho Cliq plus it is useful for business communication and increases productivity.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zoho Cliq Comparisons