Zoho

Zoho Campaigns

Composite Score

8.7 /10

CX Score

9.1 /10

68 Reviews Write a Review

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What is Zoho Campaigns?

Email marketing software that drives sales. Create, send, and track email campaigns that help you build a strong customer base. From beautiful email templates to an easy-to-use editor, and automation tools to real-time analytics, Zoho Campaigns has it all.

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Awards & Recognition

Zoho Campaigns won the following awards in the Email Marketing category

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2 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

Zoho Campaigns Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Campaigns.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

3
Since last award

93 Plan to Renew

4
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 95%
Conflict Resolution:: 96%
Strategy & Innovation:: 92%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Campaigns?

2% Negative

2% Neutral

96% Positive

Pros

Respectful
Reliable
Performance Enhancing
Caring

Feature Ratings

Average 84

Email Delivery

Sales Intelligence & Conversion Rates

Text Messaging

Auto-Responders

Basic Reporting and Analytics

Surveys and Polling

Campaign Management

Content Authoring

Segmentation

Contact Database

Dynamic Content

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Breadth of Features

Ease of IT Administration

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Zoho Campaigns Reviews

Arinda J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Pricey tool with good features

Likeliness to Recommend

10 /10

What differentiates Zoho Campaigns from other similar products?

It has schedule rules that anyone can use to schedule at what time to make send out an email, Also the tool has a lot of templates that can be used to create a good email that attracts more sales.

What is your favorite aspect of this product?

I like the software pricing as does not cost a lot money to use and billing and subscription is due to the size of contact list, you can easily export and import contact list. I also love the user interface which is so easy to navigate.

What do you dislike most about this product?

Some campaigns gets rejected especially when you contain keywords in the email body that has financial terms, another downside of the software is that support team takes longer time to respond to questions and the custom code especially the HTML code do not appear in the email sent but would appear in the campaign preview before sending the email

What recommendations would you give to someone considering this product?

I would recommend the software because it has even a trial period so you can try the product before making an informed decision of making a purchase

Pros

Helps Innovate
Reliable
Respectful
Altruistic

Kyle K.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Amazing Platform to automate email campaigns

Likeliness to Recommend

8 /10

What differentiates Zoho Campaigns from other similar products?

Zoho Campaigns offer wide range of features to rum email drip campaigns and track CTR's and Open Rates with ease making it a great product to enhance your sales pipeline using email as a channel.

What is your favorite aspect of this product?

Email Campaigns, Templates, Open Rate tracker, Automation of drip campaigns

What do you dislike most about this product?

Nothing to dislike about this product

What recommendations would you give to someone considering this product?

Great too to automate email campaigns and generate revenue by building a sales pipeline via emails only.

Pros

Helps Innovate
Enables Productivity
Effective Service
Caring

Kaitlyn W.

Role: Human Resources
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

The design of the campaigns is intuitive

Likeliness to Recommend

8 /10

What differentiates Zoho Campaigns from other similar products?

The functions and design of the campaigns are intuitive. I can easily communicate with reviewers and receive genuine and timely responses. It works wonderfully as a template for emails and social media. It is easier to use and comes with excellent support.

What is your favorite aspect of this product?

I appreciate how everything related to workflow and email is conveniently displayed on a single page. Key advantages include an intuitive interface and an easy-to-follow procedure for creating and sending professional email campaigns. The software's responsive layouts and abundance of pre-designed templates make it ideal for a wide range of business needs.

What do you dislike most about this product?

Vary little! If I had to choose something to criticize, it would be the very high learning curve associated with campaigns and maintaining the integration with the CRM.

What recommendations would you give to someone considering this product?

If you own a small business, you need Zoho One. There are no features or services we don't like. You can use it with ease. The customer service is second to none. I use the functions daily. Additionally, new services are constantly being added to Zoho.

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Client Friendly Policies

Zoho Campaigns

What is Zoho Campaigns?

Company Details

Book a Free Demo Today!

Awards & Recognition

Zoho Campaigns Ratings

89 Likeliness to Recommend

3 Since last award

93 Plan to Renew

4 Since last award

90 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Zoho Campaigns?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Text Messaging The capability to send messages by SMS in addition to email.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Surveys and Polling Ability to survey customers and gather feedback.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Zoho Campaigns Reviews

Arinda J.

Pricey tool with good features

Likeliness to Recommend

Pros

Kyle K.

Amazing Platform to automate email campaigns

Likeliness to Recommend

Pros

Kaitlyn W.

The design of the campaigns is intuitive

Likeliness to Recommend

Pros

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Feature Ratings

Email Delivery

Sales Intelligence & Conversion Rates

Text Messaging

Auto-Responders

Basic Reporting and Analytics

Surveys and Polling

Campaign Management

Content Authoring

Segmentation

Contact Database

Dynamic Content

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Breadth of Features

Ease of IT Administration

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration