Zoho

Zoho Campaigns

Composite Score

8.7 /10

CX Score

9.1 /10

69 Reviews Write a Review

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What is Zoho Campaigns?

Email marketing software that drives sales. Create, send, and track email campaigns that help you build a strong customer base. From beautiful email templates to an easy-to-use editor, and automation tools to real-time analytics, Zoho Campaigns has it all.

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Awards & Recognition

Zoho Campaigns won the following awards in the Email Marketing category

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2 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

Zoho Campaigns Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Campaigns.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

4
Since last award

93 Plan to Renew

4
Since last award

89 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 96%
Conflict Resolution:: 96%
Strategy & Innovation:: 92%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Campaigns?

2% Negative

2% Neutral

96% Positive

Pros

Respectful
Reliable
Performance Enhancing
Caring

Feature Ratings

Average 84

Email Delivery

Sales Intelligence & Conversion Rates

Auto-Responders

Basic Reporting and Analytics

Campaign Management

Text Messaging

Surveys and Polling

Content Authoring

Segmentation

Contact Database

Dynamic Content

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Zoho Campaigns Reviews

Andrea S.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Disappointed in the function. Slow and glitchy.

Likeliness to Recommend

3 /10

What differentiates Zoho Campaigns from other similar products?

I've never used software that is problematic as this. I've had many situations where changes weren't saved after clicking on the save button several times. Even pressing the back button takes several clicks. It's just not smooth.

What is your favorite aspect of this product?

It's fairly quick to figure out the basics.

What do you dislike most about this product?

The glitches. The lack of responsiveness.

What recommendations would you give to someone considering this product?

Think about how much "extra" time you have to spend waiting for this thing to load or re-doing things because your changes weren't saved.

Pros

Respectful
Client Friendly Policies
Caring
Fair

Cons

Less Productive
Less Effective Service
Less Performance Enhancing

Shaunak P.

Role: Information Technology
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Easy for beginners but not for long term!

Likeliness to Recommend

9 /10

What differentiates Zoho Campaigns from other similar products?

Zoho in itself is a big integrated suite of features. All the insights can be directly recorded into CRM provided my zoho automatically, this differentiates it from rivals like ActiveCampaign. Also best quality of autoresponders and a facility of drip shooting is available for timely engagement with the user

What is your favorite aspect of this product?

Campaign management is very easy with Zoho as it provides multiple features like Automated Scheduling, AB Testing and Activity Dashboard which is highly integrated with KPI's for better insights.

What do you dislike most about this product?

I have sometimes encountered a problem where my bulk emails are automatically considered as spam into the receivers inbox. I dont know the underlying architecture behind it but it should be solved and more template should me added. Still it is cheaper than other so you can use drag and drop builder that they provide

What recommendations would you give to someone considering this product?

If you are looking for a budget friendly solution to your social media engagement and are less aware of the basics of email marketing. Do consider Zoho campaigns for ease of learning. It will smoothen your curve to learn and ear with the campaigns.

Pros

Reliable
Enables Productivity
Inspires Innovation
Acts with Integrity

Gökhan C.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Delivers at expected level

Likeliness to Recommend

9 /10

What differentiates Zoho Campaigns from other similar products?

the product itself is a part of Zoho and it can integrate with all the other zoho products easily including crm.

What is your favorite aspect of this product?

Integration with CRM (updating lists) and automated e-mails

What do you dislike most about this product?

deliverability is sometimes an issue. it cuts out some data from my customer lists (during upload) without an explanation

What recommendations would you give to someone considering this product?

if you're using Zoho as CRM, you can start your small-mid size company's email marketing via Zoho campaigns.

Pros

Helps Innovate
Reliable
Saves Time
Altruistic

Zoho Campaigns

What is Zoho Campaigns?

Company Details

Book a Free Demo Today!

Awards & Recognition

Zoho Campaigns Ratings

90 Likeliness to Recommend

4 Since last award

93 Plan to Renew

4 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Zoho Campaigns?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Text Messaging The capability to send messages by SMS in addition to email.

Surveys and Polling Ability to survey customers and gather feedback.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Zoho Campaigns Reviews

Andrea S.

Disappointed in the function. Slow and glitchy.

Likeliness to Recommend

Pros

Cons

Shaunak P.

Easy for beginners but not for long term!

Likeliness to Recommend

Pros

Gökhan C.

Delivers at expected level

Likeliness to Recommend

Pros

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Feature Ratings

Email Delivery

Sales Intelligence & Conversion Rates

Auto-Responders

Basic Reporting and Analytics

Campaign Management

Text Messaging

Surveys and Polling

Content Authoring

Segmentation

Contact Database

Dynamic Content

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration