Zoho

Zoho Books

Composite Score

8.5 /10

CX Score

8.9 /10

63 Reviews Write a Review

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What is Zoho Books?

Zoho Books is a powerful financial platform designed to help businesses streamline their finances, automate business workflows, and help them securely collaborate with accountants online. It simplifies day-to-day business transactions, provides real-time financial reporting and ensures compliance with local tax laws. With its intuitive UI and fully functional mobile apps, Zoho Books will help businesses grow faster, smarter and scale more efficiently.

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Awards & Recognition

Zoho Books won the following awards in the Accounting - Small Business category

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2024 Data Quadrant Champion

Latest Award, 2024

9 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

5 Top Rated Features

2022

Zoho Books Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Books.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

100 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 92%
Conflict Resolution:: 94%
Strategy & Innovation:: 91%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Books?

0% Negative

1% Neutral

99% Positive

Pros

Respectful
Transparent
Trustworthy
Fair

Feature Ratings

Average 85

Cash Flow Management

Accounts Payable Purchase Orders

Cost Revenue Tracking

General Ledger Chart of Accounts

Dashboards, Analytics and Reporting

Accounts Receivable Invoicing

Budgeting Forecasting

Expense Management

Reconciliation

Project Accounting

Integration APIs

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Also Featured in...

Accounting - Midmarket

Score 8.0

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Zoho Books Reviews

Mohit Y.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Fantastic product with some quirks

Likeliness to Recommend

9 /10

What differentiates Zoho Books from other similar products?

Zoho is very intuitive and they have worked on the Dashboard such that not only do you get a clear picture of everything that exists right now but the predictive analytics bring on real value.

What is your favorite aspect of this product?

Everything is very well thought out and works out of the box such that the learning curve involved is bare minimum.

What do you dislike most about this product?

The main disadvantage is that it seems to have been built keeping in mind the needs of the small business users and stuff such as recording of depreciation/ bulk import of invoices etc do not work as seamlessly as they should.

What recommendations would you give to someone considering this product?

It is a good product for early stage businesses but it is not a comprehensive solution in itself, and will need addons most of which are offered by Zoho itself in form of other products that being said if you are looking for one single complete solution in itself this may not be the best solution that is out there.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rajeev B.

Role: Consultant
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Free version supports mandatory VAT return

Likeliness to Recommend

9 /10

What differentiates Zoho Books from other similar products?

I have been using Zoho books for my startup company incorporated in India. While forming a UK company as resident of India in 2021, I was in need of a software that also supports mandatory filing of VAT return into a free version. Being tight on budget, I found Zoho allowing this feature as well more that should be suffice for a startup with budget constraint. As QuickBooks closed its operation in India, I suggest migrating to Zoho Books to all my connections.

What is your favorite aspect of this product?

Zoho Books allow a customer portal (with URL) that makes it easy to access for customers to update/print their account details, transactions.

What do you dislike most about this product?

User interface can be made more visually appealing.

What recommendations would you give to someone considering this product?

Since Zoho has a suite of products, start with one of their products and strategize how their entire suite can be leveraged best.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Meghan R.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Accurate Platform for Accounting.

Likeliness to Recommend

9 /10

What differentiates Zoho Books from other similar products?

Zoho Books is an organized accounting approach for firms.

What is your favorite aspect of this product?

Zoho Books creates solid financial management streams for constant rewards.

What do you dislike most about this product?

Zoho Books has enhanced a competent and transparent accounting stream.

What recommendations would you give to someone considering this product?

Zoho Books is super reliable and it brings accountability in a company.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Zoho Books

What is Zoho Books?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Zoho Books Ratings

88 Likeliness to Recommend

2 Since last award

100 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Zoho Books?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Accounting - Midmarket

Zoho Books Reviews

Mohit Y.

Fantastic product with some quirks

Likeliness to Recommend

Pros

Rajeev B.

Free version supports mandatory VAT return

Likeliness to Recommend

Pros

Meghan R.

Accurate Platform for Accounting.

Likeliness to Recommend

Pros

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Since last award

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Feature Ratings

Cash Flow Management

Accounts Payable Purchase Orders

Cost Revenue Tracking

General Ledger Chart of Accounts

Dashboards, Analytics and Reporting

Accounts Receivable Invoicing

Budgeting Forecasting

Expense Management

Reconciliation

Project Accounting

Integration APIs

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization