What is Zoho?
Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
94 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho?
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Secure Access
Session Border Controller
Analytics Reporting
Communications
Mobility
Centralized Management Portal
Continuous UCC
Speech Access and Personal Assistant
Audio Transcription
Web & Desktop Conferencing
Presence IM
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Business Value Created
Usability and Intuitiveness
Ease of Customization
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Zoho Reviews
ATUL S.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Nov 2024
Fabulous Product
Likeliness to Recommend
What differentiates Zoho from other similar products?
This product stands out due to its affordability feature, and available customization options available,
What is your favorite aspect of this product?
You will experince same things whether you are using on Mobile as well as on Laptop.
What do you dislike most about this product?
Complex features and not easy to use by beginners. User interface issues are not easy to use.
What recommendations would you give to someone considering this product?
If you are a small organization then, take 100 ids not more than that in order to reduce costs on an initial basis.
Pros
- Continually Improving Product
- Effective Service
- Acts with Integrity
- Generous Negotitation
Please tell us why you think this review should be flagged.
Martin JJ M.
- Role: Vendor Management
- Industry: Media
- Involvement: End User of Application
Submitted Oct 2024
The 2024 Communication Right Choice
Likeliness to Recommend
What differentiates Zoho from other similar products?
All(teams,clients and management)have zero discrimination on accessing real-time information and updates,making direct contribution and information/messages goes down without being edited.
What is your favorite aspect of this product?
Simplicity of leads harvesting after successful webinars,undisputed audio and high-definition videos.
What do you dislike most about this product?
Nothing I can count as a downside on this application.
What recommendations would you give to someone considering this product?
To have successful communication and high productive webinars this is the right tool
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Luis F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2024
Features disappoint.
Likeliness to Recommend
What differentiates Zoho from other similar products?
Scope and Customization
What is your favorite aspect of this product?
Support and Integration
What do you dislike most about this product?
I have nothing to complain about
What recommendations would you give to someone considering this product?
Automation and AI Features
Pros
- Performance Enhancing
- Efficient Service
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
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