Zoho Logo
Zoho Logo
Zoho

Zoho

Composite Score
8.7 /10
CX Score
8.7 /10
Category
Zoho
8.7 /10

What is Zoho?

Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.

Company Details


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Zoho Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

94 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho?

3% Negative
5% Neutral
92% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Altruistic

Feature Ratings

Average 86

Secure Access

90

Session Border Controller

89

Analytics Reporting

88

Communications

88

Mobility

87

Centralized Management Portal

87

Continuous UCC

86

Speech Access and Personal Assistant

85

Audio Transcription

85

Web & Desktop Conferencing

84

Presence IM

84

Vendor Capability Ratings

Average 84

Ease of Implementation

90

Breadth of Features

86

Quality of Features

86

Ease of Data Integration

86

Product Strategy and Rate of Improvement

86

Business Value Created

85

Usability and Intuitiveness

84

Ease of Customization

82

Vendor Support

82

Ease of IT Administration

81

Availability and Quality of Training

80

Zoho Reviews

ATUL S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Fabulous Product

Likeliness to Recommend

10 /10

What differentiates Zoho from other similar products?

This product stands out due to its affordability feature, and available customization options available,

What is your favorite aspect of this product?

You will experince same things whether you are using on Mobile as well as on Laptop.

What do you dislike most about this product?

Complex features and not easy to use by beginners. User interface issues are not easy to use.

What recommendations would you give to someone considering this product?

If you are a small organization then, take 100 ids not more than that in order to reduce costs on an initial basis.

Pros

  • Continually Improving Product
  • Effective Service
  • Acts with Integrity
  • Generous Negotitation

Martin JJ M.

  • Role: Vendor Management
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

The 2024 Communication Right Choice

Likeliness to Recommend

9 /10

What differentiates Zoho from other similar products?

All(teams,clients and management)have zero discrimination on accessing real-time information and updates,making direct contribution and information/messages goes down without being edited.

What is your favorite aspect of this product?

Simplicity of leads harvesting after successful webinars,undisputed audio and high-definition videos.

What do you dislike most about this product?

Nothing I can count as a downside on this application.

What recommendations would you give to someone considering this product?

To have successful communication and high productive webinars this is the right tool

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Luis F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Features disappoint.

Likeliness to Recommend

10 /10

What differentiates Zoho from other similar products?

Scope and Customization

What is your favorite aspect of this product?

Support and Integration

What do you dislike most about this product?

I have nothing to complain about

What recommendations would you give to someone considering this product?

Automation and AI Features

Pros

  • Performance Enhancing
  • Efficient Service
  • Effective Service
  • Caring

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