Zoey Customer Reviews 2024 | SoftwareReviews

Zoey

Composite Score

7.6 /10

CX Score

7.6 /10

42 Reviews Write a Review

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What is Zoey?

Zoey combines powerful B2B functionality with modern B2C capabilities for a best-in-class solution for you and your customers. The app library and APIs allow connection to hundreds of third-party solutions to expand our native capabilities or link Zoey to your other internal solutions such as CRMs, ERPs and order fulfillment solutions.

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Awards & Recognition

Zoey won the following awards in the B2B eCommerce category

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1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Product Impact

2022

2021 Data Quadrant Gold Medalist

2021

Zoey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

98 Plan to Renew

75 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoey?

3% Negative

12% Neutral

85% Positive

Pros

Trustworthy
Acts with Integrity
Reliable
Respectful

Feature Ratings

Average 78

Multi-Language Support

100

Payment Processing

Content Localization

Order Management

Shopping Cart Management

Content Management

Catalog Management

Integrated Search

ERP Integration

Multi-Storefront

Guided Selling

Vendor Capability Ratings

Average 76

Vendor Support

Ease of IT Administration

Business Value Created

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Zoey Downloads

B2B Commerce Checklist 2021

Zoey B2B Flier

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Zoey Videos

Zoey Reviews

Jonathan H.

Role: Information Technology
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2020

Great Support!

Likeliness to Recommend

9 /10

What differentiates Zoey from other similar products?

Unsure at this point

What is your favorite aspect of this product?

Support team is willing to add things not existing

What do you dislike most about this product?

Not enough time using it to make that decision yet.

What recommendations would you give to someone considering this product?

Depends on what they are using today.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Kris C.

Role: Operations
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2020

You won't be disappointed

Likeliness to Recommend

10 /10

What differentiates Zoey from other similar products?

Extremely easy to implement and use. Support goes out of their way to answer you quickly and completely.

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

Upcharges for add-ons

What recommendations would you give to someone considering this product?

Go for it! This software is extremely easy to use. The support department is very helpful and responds quickly (usually within 15-30 minutes).

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sean C.

Role: Operations
Industry: Energy
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2020

Solid ecommerce platform with incredible value

Likeliness to Recommend

10 /10

What differentiates Zoey from other similar products?

Ease of use and speed of tech support help.

What is your favorite aspect of this product?

The support is truly incredible. I almost always hear back from them the same day I open a ticket. I am also very impressed with the uptime; my site almost never goes down.

What do you dislike most about this product?

The only real issue I have is there are not a lot of third party apps available. I think this is just because Zoey isn't as popular as other ecommerce platforms.

What recommendations would you give to someone considering this product?

Go for it!

Pros

Reliable
Trustworthy
Efficient Service
Respectful

Zoey

What is Zoey?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Zoey Ratings

86 Likeliness to Recommend

98 Plan to Renew

75 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Zoey?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Language Support Send or translate alerts in multiple languages.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Localization The solution provides support for multiple languages and currencies.

Order Management Includes order entry, order processing, order tracking, and parts management.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Content Management Includes collaboration, check-in/check-out, and version control.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

ERP Integration Ability to integrate with Enterprise Resource Planning software

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Zoey Downloads

B2B Commerce Checklist 2021

Zoey B2B Flier

Greene's Reserve Case Study

Milkhouse Candle Case Study

Commonwealth Packaging Case Study

Manamed Fact Sheet

Ninkasi Brewing Company Case Study

Backyard Nature Products Case Study

Real Goods Case Study

Burt Process Equipment Case Study

Choose PMF Case Study

Zoey Videos

Zoey B2B Omnichannel Commerce - An Introduction

Zoey Reviews

Jonathan H.

Great Support!

Likeliness to Recommend

Pros

Kris C.

You won't be disappointed

Likeliness to Recommend

Pros

Sean C.

Solid ecommerce platform with incredible value

Likeliness to Recommend

Pros

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2
Since last award

Feature Ratings

Multi-Language Support

Payment Processing

Content Localization

Order Management

Shopping Cart Management

Content Management

Catalog Management

Integrated Search

ERP Integration

Multi-Storefront

Guided Selling

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Business Value Created

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration