SmartBear Software

Zephyr

Composite Score

7.3 /10

CX Score

7.4 /10

24 Reviews Write a Review

Claim Software

What is Zephyr?

Software Testing As Agile As You Need It to Be Spend less time testing and more time building. From agile development to predictive analytics, you'll achieve full Continuous Testing Agility.

Company Details

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Zephyr Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zephyr.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

97 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 78%
Negotiation and Contract:: 81%
Conflict Resolution:: 78%
Strategy & Innovation:: 70%
Service Experience:: 85%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zephyr?

12% Negative

2% Neutral

86% Positive

Pros

Respectful
Friendly Negotiation
Acts with Integrity
Transparent

Feature Ratings

Average 78

Test Planning

Test Data Management

Artifact Traceability

Test Script Editor

Regulatory Compliance

Analytics and Reporting

Test Run Workflow Manager

Test Case Generator

Artifact Management

Audit Log

Test Coverage Analysis

Vendor Capability Ratings

Average 75

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of Customization

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Zephyr Reviews

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2021

Software Test Insights At a Price

Likeliness to Recommend

8 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Cons

Less Efficient Service
Wastes Time
Vendor Friendly Policies

robert y.

Role: C-Level
Industry: Construction
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2021

this product has made huge difference in business

Likeliness to Recommend

9 /10

What differentiates Zephyr from other similar products?

their customer service makes all the difference

What is your favorite aspect of this product?

the ability to change things without losing round

What do you dislike most about this product?

nothing negative

What recommendations would you give to someone considering this product?

worth a try because it's not a huge investment even if things don't5 work out to your liking

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Zephyr

What is Zephyr?

Company Details

Need Assistance?

Awards & Recognition

Zephyr Ratings

81 Likeliness to Recommend

1 Since last award

97 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Zephyr?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Test Planning Build test cycles and phases, define milestones to coordinate dependencies and releases, and then assign resources to execute the planned tests.

Test Data Management Secured management and access of test data.

Artifact Traceability Trace testing artifacts, such as test cases and scripts, forward to test runs and issues that need to be fixed, and backwards to the functional and non function

Test Script Editor Write and modify test scripts in a scripting languge (e.g. VBScript, JavaScript, Python) within a coding editor.

Regulatory Compliance Templated test cases for regulatory requirements and industry guidelines (e.g. GAMPS, SOX, HIPAA, OWASP, ISO)

Analytics and Reporting Aggregated visual reporting of testing progress, results and insights through real-time, dynamic dashboards with customizable reporting widgets.

Test Run Workflow Manager Script, configure, execute and manage automated testing workflows, including parallel testing.

Test Case Generator Automatically generate test cases directly from requirements, the source code, recordings of user actions, and visual and graphical workflows and models.

Artifact Management Test artifacts can be readily created, reused, moved, and managed in a structured format, such as folder, heirarchical, and context-driven formats.

Audit Log Complete record of all changes made to entities within the test management solution. Teams can monitor and trace every change.

Test Coverage Analysis Pinpoint the sources of test failures and defects by granularly dissecting test runs, test cases and other testing artifacts and requirements.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zephyr Reviews

Software Test Insights At a Price

Likeliness to Recommend

Pros

Cons

robert y.

this product has made huge difference in business

Likeliness to Recommend

Pros

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Feature Ratings

Test Planning

Test Data Management

Artifact Traceability

Test Script Editor

Regulatory Compliance

Analytics and Reporting

Test Run Workflow Manager

Test Case Generator

Artifact Management

Audit Log

Test Coverage Analysis

Vendor Capability Ratings

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of Customization

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support